I have not upgraded for quite a while, almost 4 yrs and was looking to upgrade around Christmas as my previous phone is now coming to an end. I use my phone for work and leisure.

I was looking to get the Apple I4s black doing my shopping to see what the best deals are. My service provider is with 02 but my billing is made by a middle company not to name them. Since i have not upgraded for that long i went directly to 02 in store to see what deals they would offer me since i have been with them for quite a number of years.

I wanted to see what they would offer me for the I4s as an existing customer, i presently pay £35 with 700 mins and 500 texts. They were offering me more minutes and more texts and including data for less than what am paying now. The problem i have is although am with 02 am not on their system. My details does not come up i was told because my billing is printed by this middle company i would have to tell them to migrate my details on to the system.

I called this middle company up and they gave me to alternatives I can either cut off my line or upgrade with them. The assistant on the phone was telling me that for them to migrated my details onto the 02 database i would have to upgrade with them first and my details will then show up. That all customers bills are now billed by 02 and this has been for a 1.5 years that this has been happening, but then this company has not sent me any details stating this at anytime.

I understand if i still have a contract with them (middle company) but i do not as i have not upgrade for a while. i do not feel like upgrading with this middle company i just want to leave them as they cannot get the simplest things right. Calling back a customer takes them three weeks.

I have had suggestions from friends to get my packcode; get a new line turn my old number to pay as you go. Means more work telling people about my new number. Report the company to Trading Standards i was also told to do.

Suggestions please! Thanks.