This is the cancellation letter I sent to them this morning, judge for yourselves and avoid like plague:
" This is to notify you that I would like to cancel my broadband installation process. It has now been almost two weeks and I have been given nothing but misleading information. Your customer service stuff is rude and very unhelpful. I have requested several times for my account information to be sent to me over email – nothing happened. I was told my broadband would go active on Friday the 13th, then Monday the 16th - nothing happened. I spent at least 3 hours on the phone with your customer support on Monday the 16th and tried several different routers with no result.
This morning, when i called and requested my activation to be cancelled, I was told by a customer support adviser that I will be liable for the rest of my 18th months contract! When i requested a confirmation from a supervisor, I was told it was impossible and I needed to wait for call back in 3 to 5 days! I was left speechless by the attitude of this customer advisor. I am amazed how you manage to have any customers in the first place with a service like that.
I would also like to emphasise that, despite my repeated requests, there’s been no account information / contract details emailed or sent to me.
As a result of all this, this is the official request to cancel my broadband installation process with immediate effect. I will mail back your router, with a proof of postage, this evening. I would really appreciate if you could send me a confirmation when you receive this.
I have never come across a service provider who cares so little about their customers. The worst customer service ever."