Just make sure to remove your personal details such as name and address from the header of the letter first :)

You don't know who else may be reading this thread - keep yourself safe

Hey Pixie09,

i can try and answer this but would have to see the full letter to understand the context it was written in. when it comes to letters its easier to scann the letter in and post the link so that people can see it in its entirety.

if you can scan it and let post then we can have a look from there at answering it.

George

Hi,

I'm hoping for some help. My b/friend (stupidly!) signed up with Welcome Finance in Oct 2008 for a car. In Oct 2010 we returned the car under the halves rule- we paid £919 as that was the amount outstanding to make it half.(goods liability stated by Welcome)

We have than tried to reclaim on PPI under missold policy. After much paperwork and stalling by Welcome, we have finally received a decision.

COMPLAINT UPHELD!!!!

So now it gets complicated;

The letter as an explanation of the Compensation Calculation Rebate or Refunds page with boxes from A-P "explaining " the offer. Unfortunately the figures dont add up and theyre not the same (saying we paid less) as the numbers Welcome quoted on the letter Welcome sent us when we Voluntarily Terminated agreement.

The bottom box states Total amount of compensation now due = £2778.76. This figure is quoted again at the top of the next page (Customer Acceptance Form) BUT;;;;;

it then goes on to state

"As you have VT your Hire Purchase Agreement my offer is to apply the compensation as follows;

VT liability- £2869.82-breakdown:

goods £919.60

Insurance £1950.22

£1173.44 will be used to reduce the insurance liability and the remainder of this part of the liability will be written off. (I though we didn't have to pay insurance as it was missold!)

£919.60 will be used to clear the outstanding goods liability. (We have already paid this amount!)

£685.72 will be paid by BACs

£1330.99 is the outstanding balance to be settled on your account, this offer expires on 01/02/11 "

On letter back in Oct when we VT it states under insurance that payments received up to the date of termination =£1809.07. I was hoping for this amount plus interest back??

I'm completely confused- won't be accepting the offer but they have baffled me with numbers a bit- any advice?

Sorry its such a long post!

Thank you !!