I am glad to see I am not the only one.

Actually, I can't be bothered to list the detail of the problems I have had at two addresses with Pipex. Suffice it to say it involved overcharging, lack of customer service telephone reps, non-responses to e-mails, failure to follow up agreed actions on calls, failure to cancel a line or a DD 6 months after i had moved address etc.

Also Pipex wll not provide wireless router to existing customers and their wired modem is incompatiblle with wireless routers

The real issue is their customer service; on the phone, half an hour to get through and then whatever you discuss with them disappears into a black hole so you have to start again. By e-mail and you might as well not bother.

I woud go for a MAC code but am concerned about the problems other users have had with this so will wait until a period when I am on hols and don't need a connection.

Hi --- If it helps, they have to give you a MAC code within 5 days of you requesting this, under new rules since 14th Feb introduced by the regulator OFCOM, if they are hesitant in providing the MAC code, inform them that you know the rules and will report them, if they fail to comply.

thanks, advice appreciated. my concern is that I use this line for business so I really don't want a discontinuity in service; being able to report them is not really a solution to this problem and i doubt there is anyone within customer services who is in the slightest bit bothered about this type of non-compliance. so on balance i'll wait until I am going to go on holiday then deal with it remotely