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Phone them for free!

Last post Tue, Oct 30 2007, 7:54 PM by sean123. 13 replies.
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  •  Tue, Oct 30 2007, 7:54 PM

    Re: Phone them for free!

    You can only phone them on 150 if you are on cable! I am on non-cable and as for the 09 number thing your saying then I had found a technical problem with their website noticing me as a virgin customer and they where then able to sort it at a charge to me of over £15 because the 090 is £1 a minute! the have canceled the 25p one! I cannot phone it!!! It was £19!!! And I helped them solve a problem on their system. I was on hold for 3 minutes I was explaining the problem for 11 minutes, I was on hold while they fixed it for the other 5 minutes! I was never refunded! And i had helped them with THEIR technical problems! 19 minutes in total!
    • Post Points: 5
  •  Thu, Oct 04 2007, 10:40 AM

    Re: Phone them for free!

    The 09 number used for broadband tec support is charged at 25 pence per min and this cost would be credited back if it is found to be a fault with there equipment. Sales, Faults and customer services are not able to transfer to the tech support line, as the internal phone system blocks calls to 09 numbers. Virgin Media customer services can transfer to any dept apart from broadband tech support. This would mean a free call for all Virgin Media customers with a Virgin phone line on 150.
    • Post Points: 20
  •  Sun, Sep 30 2007, 4:33 PM

    Re: Phone them for free!

    "Landshark:

    Phone them for free! How do you pay for people wasting your time?

    SHARK!"

     Landshark - I used to work in customer services for a company which has an 087... "national rate" number. These numbers should be illegal for issues where the customer is not at fault. I remember many a time, having customers calling up for problems caused by ourselves or the delivery company, and the retail company in question benefits from their call.

    However, i do also agree with your point about idiots calling up wasting your time.

    I'm amazed at the people in this country. The stuff that we accept on a daily basis and do nothing about. If everybody who is sold a broadband service and receives a pathetic conection speed like me complains and actaually takes some action, then may these ISPs would change their sales pages to give you accurate information, instead of blatantly miseading people. However, people seem to accept things without compaining. Which is why i refuse to let virgin get away with what they are doing in my case.

    • Post Points: 5
  •  Fri, Sep 28 2007, 9:23 PM

    Re: Phone them for free!

    You can only phone 150 or 151 if you are in a cable area!
    • Post Points: 20
  •  Wed, Sep 26 2007, 1:03 PM

    Re: Phone them for free!

    if you have a Virgin phone line just use 150 for Customer Service, and 151 for Tech Support

    • Post Points: 20
  •  Wed, Sep 26 2007, 12:55 PM

    Re: Phone them for free!

    Landshark:

    Phone them for free! How do you pay for people wasting your time?

    SHARK!

    Shark - you do have a point.  However, some businesses abuse the 0870 number and profiteer.

    I personally understand that if you are asking for assistance for something which is not covered by 'after-sales' then you should expect to pay for it.  I had trouble with my computer which was nothing to do with after-sales, it was something 'extra' that I was wanting from it.  Because of this I was prepared to pay the additional premium for the 0870.  So 0870 does have a place. 

    I would add that if a company is using 0870 as a means of people contacting you for help, it ought to be efficient.  I have found many times that when I've dialled it, I have been put on hold or in a queue, all the time the clock is ticking and when my phone bill came in there was a hefty charge, largely due to the time on hold/queuing, as opposed to the time it actually took for the operator to assist me.

    • Post Points: 5
  •  Wed, Sep 26 2007, 12:43 PM

    Re: Phone them for free!

    The campign against 0870 numbers infuriated me. As a businessman, I used 0870 numbers for our support lines to offset the costs of the hundreds of people ringing for 'free' support. These are the selfish whingers who refuse to pay for a support contract or professional servicesand then ring my staff up morning, noon and night demanding to be helped. Whilst an 0870 number did not pay their wages, it did make these people think twice before ringing which reduced the number of stupid callers. Now I have had to revert to a local rate number (before OFCOMs rules become effective in 2008) and guess what - in the last month, the call rate has risen by 1/3rd.

    Phone them for free! How do you pay for people wasting your time?

    SHARK!

    • Post Points: 20
  •  Wed, Sep 26 2007, 8:43 AM

    Re: Phone them for free!

    the_opposite:

     Anyway, i have called all the 0800 and 0845 numbers but it is impossible to talk to anybody regarding broadband. Either an automatic message tells you to call the premium rate number, or you get through to somebody, who claims they can't put you through to the Broadband help line.

     

    Try telling them that your phone has been barred from making 0845 and 0800 numbers so can they either put you through please or ask them for the geographical number (rather than the premium rate number),  to call instead.  It usually works for me.

    Also, have you tried the www.saynoto0870.com website.  Click on the 'search for an alternative number' tab.  Input the 0870 number you've been given and it will usually give you alternatives.  My package at home includes all calls to local and national numbers but excludes 0845 etc. so I always search for the geographical number.

    • Post Points: 20
  •  Tue, Sep 25 2007, 11:31 PM

    Re: Phone them for free!

    I have Virgin ADSL broadband, which is terrible. Its ok in the mornings whilst i'm at work, and extremley slow in the evenings i.e. i get d/l speeds of 20k/s which is barely faster than dial up!

     Anyway, i have called all the 0800 and 0845 numbers but it is impossible to talk to anybody regarding broadband. Either an automatic message tells you to call the premium rate number, or you get through to somebody, who claims they can't put you through to the Broadband help line.

     Complete lies of course.

     Essentaially, Virgin make you pay 25p a minute to complain about their poor service, even though you are not at fault yourself. This should be illegal.

    I am making a video about it and posting it on YouTube - i'll keep you posted.

    • Post Points: 20
  •  Thu, Aug 23 2007, 8:29 PM

    Re: Phone them for free!

    SirThomas, try looking a little higher up in this thread.  I think you'll find several 0800 numbers there. 

    • Post Points: 20
  •  Thu, Aug 23 2007, 8:23 PM

    Re: Phone them for free!

    Hey, what is the 0800 no. because it has eluded me, I've searched,but couldn't find it.
    • Post Points: 20
  •  Thu, Jul 12 2007, 2:03 PM

    Re: Phone them for free!

    I think they are great! But when you need to phone them IT COSTS! The 090 number for technical is £1 a minute. And so I have found an 0845 number which is much cheaper. and you can phone them on an 0800 number insted of a costly 0845 number (if your on virgin) They wouldn't have an 0800 number if it wasn't supposed to be there.
    • Post Points: 20
  •  Wed, Jul 11 2007, 8:51 AM

    Re: Phone them for free!

    What do we think?  We think you're great, but I for one am wondering what exactly they did to upset you!!!
    • Post Points: 20
  •  Tue, Jul 10 2007, 12:59 PM

    Phone them for free!

    I managed to find some cheaper phone numbers to phone virgin media.To find more go to SAYNOTO0870.comHere is a list:

    Virgin Media

     0845 4541111

     0117 9076666

     150 on Virgin

     Customer services & faults
    Call free from any landline: 0800 0730399
    Also: 0151 4777560 & 0151 4777561
    Also for: 0845 1420000 & 0845 4540000

    Virgin Media

     0800 0524315

     Home Internet - Service status
    Also: 0800 5610061

    Virgin Media

     0845 8407777

     0191 4256234

     0800 9535353

     Sales & services (inc changes to existing service)
    Also: 0800 0730551, 0800 9529857, 0800 9530454, 0800 9531122, 0800 9535000, 0800 9535383, 0800 0520380, 0800 0520855, 0524076, 0522525 & 1832222

    Virgin Media

     0845 4541111

     0800 0522620

     Billing & Credit Control
    Also: 0800 0131333 & 0800 0522633
    Also for: 0845 1420000 & 0845 4540000

    Virgin Media

     0845 4541111

     0800 0521370

     Nuisance calls
    Also for: 0845 1420000 & 0845 4540000

    Virgin Media

     0114 2202549

     0800 0520461

     Movers

    Virgin Media

     0845 4541111

     0800 0522000

     Wait for the message to end to get put through to customer services & faults
    Also for: 0845 1420000 & 0845 4540000

    Virgin Media (NTL)

     0845 6500121

     0800 1830123

     Sales; If you have a fault they will put you through to Cable modem support

    Virgin Media (NTL)

     0845 4541111

     0800 1831986

     Faults; including broadband services until 22:00hrs

    Virgin Media (NTL)

     01256 752000

     0800 0520800

     Head Office switchboard - ask for Business Customer services

    Virgin Media (NTL)

     0845 4540000

     01256 752000

     Head Office switchboard - ask for Home Customer services

    Virgin Media (NTL)

     0871 2251111

     0845 4540000

     New technical support (0871) and customer services (0845) numbers; see forum thread

    Virgin Media (NTL)

     0845 4540000

     0800 0529403

     Customer Relations; retentions/disconnections

    Virgin Media (NTL)

     0800 0520184

     Customer Relations - Retentions

    Virgin Media (Telewest)

     0845 1424422

     01392 200653

     Direct to Eurobell Plymouth contact centre

    Virgin Media (Telewest)

     0845 1424422

     0151 4777594

     151 on Virgin

     Faults & Support (Blueyonder)

    Virgin Media (Telewest)

     0845 1410111

     0800 0730591

     Customer Relations - Moves & Disconnections

    Virgin Media (Telewest)

     0845 1420000

     01483 750900

     Head office

    Tell me what you think!



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    • Post Points: 80