there an absolute joke of a company wait until you try an move then the fun really begins oh have they tried telling you your in a contract your not you can leave any time you want just contact another supplier an let them deal with them i was promised fixed for a year £31mnth i joined in May they told me because it was winter (really in may) that i would be using more there for they bumped it to £39 an thats were it stayed then when i finaly got out with £150 credit they made up all sorts of charges an i left with £19

Dear Marty123,

I sincerely apologise for any inconvenience that you may have experienced in regards to this matter. I am, however, pleased to hear that it has now been resolved. All the best.

Kind Regards,

Ovo Energy Help

Ovo Energy Help:

Dear Marty123,

Here at Ovo Energy we endeavour to address every query and concern with efficiency and to the customer’s satisfaction. My sincere apologies if you feel we have not achieved this for you on this occasion. The communications we receive enter a queue and are responded to accordingly. I can assure you that one of our friendly customer service agents will respond to your communication as soon as it is received, if they have not already. However, if you would like to provide me with some additional information, I would be happy to look further into this issue for you.

Have a lovely day.

Kind Regards,

Ovo Energy Help

Hello Ovo, In respect to sending you the information I did this nearly 3 months ago by phone and email and sent an email almost every day. I was contacted last week and told the complaint does not happen until you have read the email which is not correct, the complaint starts when I submit the complaint. After many threats and phone calls it has been resolved and suprize! I was correct!

Dear Marty123,

Here at Ovo Energy we endeavour to address every query and concern with efficiency and to the customer’s satisfaction. My sincere apologies if you feel we have not achieved this for you on this occasion. The communications we receive enter a queue and are responded to accordingly. I can assure you that one of our friendly customer service agents will respond to your communication as soon as it is received, if they have not already. However, if you would like to provide me with some additional information, I would be happy to look further into this issue for you.

Have a lovely day.

Kind Regards,

Ovo Energy Help

Marty123:

Hi all, just wanted to share my experience with Ovo with your selves and the nightmare continues...

Ha, ha, ha. Over a year ago there was uncomplementary mention of OVO customer service in this Forum. This thread refers...

http://www.moneysupermarket.com/community/forums/post/the-leading-energy-deals-what-are-the-catches-179880.aspx

It mentions I sent a sales enquiry email. I never did receive a reply. Consequently they did not gain my custom.

If you are saying "be warned", I agree.

Hi all, just wanted to share my experience with Ovo with your selves and the nightmare continues, I have copied an email I sent to them which should fill you in below...


I attach the last of my un-replied to emails to yourselves outlining the problems I have been having and your inability to resolve the issue with my account. I also left a phone message at the weekend and have had no reply to that. Phone calls to you are useless as all I ever get is “ the dispute is still being looked at” this is not a dispute but a provable mistake by yourselves which I have already proven but you don't seem to be able to rectify. I have lodged a complaint with the ombudsman today not only about the fact you can not resolve my problem but the fact you do not reply to any contact from myself and as a customer I have no way of being able to rectify your mistake. As I mention below I have Kept all correspondence from myself to you as proof and will be providing this to the ombudsman.

Hello

I have received an email saying you will be doubling my monthly direct debit from next month. The figures this has been calculated from are not correct. there is a “dispute” open at the moment since March as the statements have no real meter readings on even though I have supplied them and the figures are the wrong way around so the night and day rates are the wrong way around. I have sent photo’s and 2 sets of meter readings, The meter has been read by a meter reading company to prove this but still nothing has been sorted out. I called last week to discuss reducing my direct debit as I have worked out that I have been paying more than is owed using the correct meter readings and when they are applied the correct way around. I was told that it could not be reduced until the dispute was sorted.

I have now received an email saying you will double my payments which has made me very frustrated with your service and if this is not resolved shortly I will look else where for my energy and am looking to speak to watchdog about how impossible it is to get any sense from phone calls to your company, The billing department will not make any changes to the account even when I have proved you have the wrong meter readings and they have been recorded the wrong way around. I have done all I can do and proved the correct readings and I refuse to pay double for your mistake on my account.

I hope you resolve this as soon as possible, The miss managing and billing of my account is your fault and I expect you to rectify this and not for me to keep chasing you and stopping you from making further mistakes. I have been logging and saving all my calls and correspondence to your selves to use in the off chance you do not sort this out and will supply this to the ombudsman, watchdog and any other consumer complaints association and will not be leaving very negative reviews online to reflect my experience with yourselves if this is not rapidly rectified.

End of email.....

Today I received another statement saying I used £300 of electricity last month! 1 bed flat, economy 7, no heating since starting with Ovo, washing machine, heating water etc... done at night, no energy used during the day.

Pulling my hair out at the moment, Have provided all the proof, My meter was brand new when starting with Ovo but they just wont rectify the problem. :( I have had no responce from Ovo for over 2 months and customer services say there is nothing they can do until another department who I cant speak to resolves this!!!!