Dear Laura

The other day I went to a new car dealer to test drive a car. I was very unimpressed with the salesman who was a stereotypical "used car salesman". He wanted me to sign a disclaimer when I returned the car to absolve them if I ran a TL etc. I said where's my copy? To which he he looked slightly stunned but gave me one. When I returned (not a bedtime story) I asked him various questions which he gave foolish answers to and I pressed him and he began to sweat a bit, look uncomfortable and I knew what he was thinking "Is this guy from HQ etc". Anyway I got up to leave and curtly asked him to sign and time and date my copy and I walked out.

Now remember he'd clearly never given a customer a copy and didn't care - he just wanted to protect himself.

POINT

He was so confused he didn't ask me to sign his original which was the point of the exercise.

SUGGESTION

If you are comfortable presenting yourself in your best interests and adapting to the salesman and maybe play them at their own game say showing interest in other products or whatever makes sense and give the return an apparent low priority maybe they will only glance at the phone. Oh yes, no I'm not a con man.

I have read the terms and conditions and I do definately have a 14 day money back guarantee.

I don't know about the damage insurance...

I have noticed that if I turn the phone off so the keyboard doesnt light up, it is quite unnoticable. Will they thoroughly check the phone?

What I know of phones4u I think they would rather fight you than give you your money back. In this instance I think the crack will be like manna from heaven to them. I imagine that's what we both think. NOW that's the worst case scenario and I like to work to that cos then I'm not disappointed.

I take it you've read the t&cs that come with your contract and know how long you have to cancel.

I did have one thought. Are you given a certain period of time after purchase to buy their accidental damage insurance?

Hopefully someone can help!

I went to Phones4U and signed up for the Dolphin 30 contract with the Blackberry Curve 8900 last Saturday (six days ago), and since them they have lied to me and mucked me about so much.

So I have decided to go back to Phones4U and get my money back. The only problem is that I dropped my Blackberry today and one of the buttons has cracked. I have no insurance.

Will they still give me the full refund? What do you think will happen?

Please help!!

Laura