Hi there
I would counsel caution at this present time. Abbey have just upgraded their systems which means, of course, that it now doesnt work as well as it did.
I have my business account AND a reserve account - which I use for Tax and VAT. Following their upgrade, I cannot now move money between my reserve account and bank account. I am "not authorised". Therefore, I now have NO WAY to get at MY OWN MONEY!!!!!!!!!!!!!!!
I also cannot make any NEW payments - set them up and pay them - so I cannot also use my bank account for its main purpose - to conduct my business!!!!!!!!!!!!
There is only telephone help available [on an 0845 number - so they make money out of making me wait] and sure enough - they cannot cope. Their telephone service states that they have extended their opening hours - well great - but that just means longer hours for those already there - not that calls will be answered any faster.
I wonder how the VAT man will react when I tell him that Abbey has prevented me from accessing the account with his money in it!? Guess who will get the fine???
As you might have gathered - i am very fed up with trying to get through and have this issue resolved.
I'm off to search for a better account - even if I have to pay for it - at least I will have access to my own money!