Unfortunately that does not constitute a legal contract although there was an offer made, there was no acceptance.

It needs three conditions a offer, consideration (value/money) and acceptance to be a legally binding contract.

Ok, so this may not be a matter of life and death but...

Having recently been made redundant from my job I went online to seek help with reducing my outgoings. Whilst browsing the My O2 section of o2.co.uk I was invited to join an online chat, the dialogue went as follows:

http://twitpic.com/3pp1tv/full

Whilst waiting for Darren to "check this" for me I had to go away from the computer (i had to pay the man who was replacing my windscreen - dont use autoglass unless you're fully comp btw their prices are laughable). I returned to see the offer and "is that fine?" but was too late to respond as the chat had been ended.

I immediately called o2 to accept the offer only to discover they would not do it for me. I reasoned with the telephone advisor who agreed that the offer should be honoured but as the transcript from the chat had not registered in my account notes I would have to wait for them to appear. I took a screen shot and the telephone operative recomended I email it to mycare@o2.co.uk

I emailed the transcript and received the same response that they would not be able to reduce my tariff to the ammount i was originally offered. I have since sent a number of emails back to o2, each time recieving the same response from a different person. I have since spoken to O2 who have confirmed that the text chat had taken place but conveniently (for them) cannot view the transcript.

I feel this is really poor customer service and wanted people to be aware that they should not always believe what they read in o2 live chat.

My gripe is that i feel the offer consitutes a legal contract (correct me if i'm wrong). A car dealer can not put a price on vehicle then when someone shows an interest to buy put the price up (well they could but would soon find themselves short of customers). O2 are now telling me it is not possible for me to reduce my tariff to the £15 from the £35 i was paying. If this was not possible then why was it offered in the first place.

Any help/advice would be appreciated.

Thank you.