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nPower can't or WON'T accept Standing Order Payments?

Last post Sat, Oct 27 2007, 6:40 PM by maxsteam. 5 replies.
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  •  Sat, Oct 27 2007, 6:40 PM

    Re: nPower can't or WON'T accept Standing Order Payments?

    I can't help with the last question. I'm still puzzling how these companies manage to get the electricity to go down the wires.
    • Post Points: 5
  •  Sat, Oct 27 2007, 6:22 PM

    Re: nPower can't or WON'T accept Standing Order Payments?

    maxsteam:The info on the back of my bill is "Please quote sort code 57-15-59 account number 00000000 and your customer acciount number." I hope that helps.

     

    Thanks mate.

     
    Now all I need do is get her indoors, who is asking me to sort this all out for her, to find a bill, to see if the back has the relevant info on - hopefully they don't printa different form of bill ofr those on payment schemes.

    It still makes you ask the question though, WHY would nPower refuse to give this info. 

    • Post Points: 20
  •  Fri, Oct 26 2007, 6:59 PM

    Re: nPower can't or WON'T accept Standing Order Payments?

    The info on the back of my bill is "Please quote sort code 57-15-59 account number 00000000 and your customer acciount number." I hope that helps.
    • Post Points: 20
  •  Fri, Oct 26 2007, 6:25 PM

    Re: nPower can't or WON'T accept Standing Order Payments?

    maxsteam:On my internet banking account, I can set up a regular or one-off payment to anyone with a UK bank account. I'm not sure exactly what you are looking for. If you want them to take the the exact amount with a direct debit (if you trust them enough to do this), they will. If you want to pay amounts that you decide on a regular date that you decide, you can set this up with internet banking (be sure to follow their instructions regarding customer numbers and so on) but if it doesn't pay enough, you'll have to make a one-off payment to keep the balance out of debit. Look on the back of an nPower payment slip for "phone or internet banking" for details.

     

    That's the thing - I can't FIND the details I need to set up the payment, and they are refusing to give me details necessary to complete the setup of a Standing Order.

     

    This is the point, so you are right, but I can't get the info I need from them... 

    • Post Points: 20
  •  Fri, Oct 26 2007, 6:21 PM

    Re: nPower can't or WON'T accept Standing Order Payments?

    On my internet banking account, I can set up a regular or one-off payment to anyone with a UK bank account. I'm not sure exactly what you are looking for. If you want them to take the the exact amount with a direct debit (if you trust them enough to do this), they will. If you want to pay amounts that you decide on a regular date that you decide, you can set this up with internet banking (be sure to follow their instructions regarding customer numbers and so on) but if it doesn't pay enough, you'll have to make a one-off payment to keep the balance out of debit. Look on the back of an nPower payment slip for "phone or internet banking" for details.
    • Post Points: 20
  •  Fri, Oct 26 2007, 5:04 PM

    nPower can't or WON'T accept Standing Order Payments?

    I'm fuming...

    In an effort to finally sort out our financial
    affairs that we have been letting slip, I have recently went through
    and changed various dates on some of our DD's etc, to better reflect
    dates when our monies go into our bank.

    I have also set up
    various Standing Orders (direct payments) to various companies and
    organisations, so that the payments do not get missed.

    But
    I am FOAMING today, coming off the second call I have tried to nPower,
    as they insist they cannot accept Standing Orders or Direct Bank
    Transfers?

    I was led to believe ANY organisation
    or individual with a suitable Bank Account could receive Standing Order
    or Direct Bank Transfers to their account.

    I suspect, it's not a case of CAN'T but rather WON'T with nPower.

    They
    did say they could set up a Direct Debit (obviously), but this is NOT
    what we want as we wanted to set up payments either weekly (when one of
    our wages go in), or calendar monthly (28 days) which is how our other
    wage goes in - and Direct Debits cannot reflect this frequency, so is
    not an option for us.

    Has anyone got any experience with this, or
    knows whether it is correct or not?  It seems disgraceful to me - the
    one method open to us that WILL ensure we pay things on time, and they
    won't let us do this.

    I should mention we are already on a
    regular payment scheme (not a meter or anything, just a regular
    scheme), but this is not perfect as this still leaves the onus on US to
    ensure we go and pay it - rather than it automatically being paid on
    the day money goes into our account.

     
    Comments anyone...?

    • Post Points: 20