Hi again flanneur,

well if you are experiencing so much trouble, then i would suggest switching, there are some really good offers on at the minute, as I mentioned I am with ScottishPower and find their online service to be excellent, infact they have just refreshed everything on there, which I imagine they have to keep doing to keep it looking the best, hence why they win awards for it every year, and the best thing I have come across, is that they and all the suppliers use all sorts of different brookers to sign new customers up, I have honestly no idea if your allowed to comment on other sites, but there is one which all the big six use, which offers cash back if you switch via them, there is on in particular, which is offerring a massive £130 cashback if you sign up to ScottishPowers Online Energy Saver 9 deal, by Wednesday of this week...so you might want to think about that, although I know ScottishPower tend to offer a great deal on all their Online Rates, I am sure if your current tariff has any cancellation fee's either Npower should consider (although they are not obliged to do so) waiver them in view of their customer service to you, or indeed, with £130 cashback on offer I am sure this will absorb and still give you money left over. If you want to know the website then I imagine you would have to email me directly? as again dont want to be giving another website advertising on here? so if you do then let me know ..... by the way not endorsing just ScottishPower as this website also shows what cashback the other big 5 are offerring but when I last checked this morning it was no where near £130 !

new bill arrived on sat. am, 5 mins after my rant. yet again a mistake!! they amended the start reading as agreed, but then wrongly inserted another interim reading, thus charging the wrong rate again for 30kwh. do they ever get it right??

have called again today & await the outcome with due cynicism. time for a change.

Afternoon flanneur,

Npower have always been renowed for their terrible customer service, especially when it comes to their billing. I am not sure if you are aware but they have been all over the news for the past 18 months when it comes to their billing, as some customers claimed they had been overcharged due to Npowers rules on pro-rata'ing their no service charge tariff through a billing year, not necessarily a normal calendar year.

However I feel you may have tried to resolve your complaint at another worst time for their Customer Service. (See the attached thread - http://www.dailymail.co.uk/money/article-1267595/Petulant-npower-hikes-energy-bills-25-cent.html )

Npower have now cancelled these older online rates, something which I think is outrageous. They claim it was the regulator which has forced them to cancel these rates, however, I feel they realise that some of these customers must have been saving a fortune compared to other rates.

I know Npower's charges have been cheap, I do see them appearing in comparison sites but honestly, if you cant get a simple billing query resolved by their customer services, you need to consider is the saving you see only going to be absorbed by your time, effort, and phone bill ?

I aint plugging any other supplier, but I do love ScottishPower's online service, its brilliant, accurate, and has won best online service for 5 years (from another comparison sites survey ((sorry MSM !))

I would consider switching if you can !

cheers

finally sorted out our npower account in jan this year, after 6 months of wrangling. they forgot to change our tariff despite sending a letter, telling us of the change!!

had to go through previous bills, back to jan '08, make endless calls to "customer services" & only got satisfaction when connected to complaints dept. (should be the largest dept. in the company).

we received combined rebates of £260 plus a £50 cheque as a sop (after more calls to chase it up - when we were told it had already been sent) for the countless hours of hassle incurred.

we then changed to online 17 & were surprised to see that our electricity meter reading starting point for the next bill was 320 kwh before the last reading on the previous bill. or, about £35 more than it should be.

when contacted, the usual response was given. "the reading is right & we can't see the figures you quote from your last bill" despite me having a copy of the bill which they had sent in front of me. it transpires that this bill was created manually & the minions do not have access to it. now complaints are springing into action again!!

they even managed to insert the wrong rebate figures & account balance from the previous bill, although in fainess they were both £20 less, so it did balance (so i am only nitpicking there).

BE VERY AFRAID IF YOU DEAL WITH THEM & ALWAYS CHECK YOUR BILL THOROUGHLY. THEY ARE NOT VERY GOOD AT ACCOUNTS. which is a bit poor, because it would appear to be a large part of their business.

the mistakes are always in their favour (surprised??) which would not be the case if genuine mistakes were being made. i really believe that people who do not or cannot check their bills will be overcharged regularly, little wonder their profits are so good.