Hi
I ordered a car from these people in October 07. An Audi A6. I was told that it would be delivered on the 26th November.
Over the weeks that we waited for it I was constantly sending emails and making phone calls asking for updates as their web site which states that you can "track your order" didn't have any information on it at all except that our car was "on order". I could never get an appropriate response from them --always going to phone me back with an answer but never did etc.
On the 20th Nov I contacted them by phone to ask a particular question and was told that the person I had asked to speak to who was allegedly "managing my account" had left that day unexpectedly !! Of course alarm bells that had already been ringing began to ring even louder and more so again when I was told the sales man who originally took our order had also left.
I was told that someone else would now be dealing with me and of course had just been given our order to deal with that day so would have to do some checking and get back to me re all my queries. I waited until the 22nd and still no one had got back to me so on the 22nd ,and 4 days before our car was due to arrive,and having totally lost patience I called them again. This time I was told the the girl I needed to speak to was on the phone and she would call me back. I refused to accept this and stated I would hang on the phone for her. They kept me hanging on for ages obviously hoping that I would get fed up and a couple of times I was told she was still busy. Eventually she came to the phone and before I could say anything else she blurted out that my car had in reality not even been ordered at all.
She blamed several individuals for this and between her and others that I spoke to I got 3/4 different versions of excuses.There was no apology ,in fact the attitude of a"manager" that I spoke to was atrocious and he couldn't have cared less about letting anyone down. He said I would now get my car in Feb 08. I (probably less than politely) told him that hell would freeze over before I would continue my order with them and I would go elsewhere. He was fairly gloating when he said that I wouldn't get a new car any quicker elsewhere.However clearly my chances of actually getting a car elsewhere were significantly greater than relying on this company to get one at any point in time.
I found the company to be wholly deceitful and untrustworthy. I then had difficulty in getting my deposit of £1000 returned.I was told that I would have it within the week . I waited the week and then called them. I was then told that there hadn't been all 3 directors available to sign the cheque which was required but there were in the office that day and therefore the cheque had now been signed and was on its way to me. I clarified that this was the case and my expectation therefore that I would receive it the next day (which was a saturday) or the Monday and the latest and was assured that this was the case.
Saturday came and went as did the post on Monday with nothing in it.I called them again. This time the girl was" very surprised" that I hadn't received it as she had been told that it was to be sent the previous friday. I reminded her that she said it HAD been sent not that it was to be sent. She then undertook personally to ensure that it went out in the post that night even if it meant she signed the cheque herself!! I again reminded her that the previous week cheques needed the signatures of 3 directors.!!!!!!! She advised that she was going to "sort it out "right away and she would get back to me to let me know that it had been sent. I told her I would wait on the phone until she had sorted it out.
Eventually she came back saying that she had the cheque in her hand and that she was going to post it herself that day.
It arrived a couple of days later. I have no doubt that if I hadn't harrased then I wouldn't have seen that money again and to be honest given their conduct throughout didn't really expect to get it back at all so was very gald when I did.
I reordered my car with a local reputable dealer who honoured the price quoted by NCD and I was kept fully informed about the progress of the car--told when it came off the production line at the end of January and when it subsequently arrived at the garage. We didn't actually take possession of it until the 1st of March given the new registrations were only a couple of weeks away.
I would strongly suggest to anyone who was considering buying a new car to give this company a very wide berth.