Like others I have a long history of unresolved grievance with Tiscali; too tedious to relate here. However, it is their breathtaking incompetence (I do not believe it is willful or a conspiracy) in the way they handle customer dissatisfaction that is most intollerable. I do not believe Tiscali will change unless there is mass protest that gets a lot of publicity. NTL / Virgin customers got themselves organised to do just this.Moderator - Link to forum removed, in line with MS terms of service.

I am not sure if it still exists, but there was a similar user site called I Hate Orange. I understand that initially they ignored the site and hoped it would go away. Then it dawned on them that this was actually a golden opportunity to actually learn how to improve (are you watching Tiscali???). Of course if the site also gave advice on good alternatives and how to move to them, this might get some traction with Tiscali.

I don't have the technical nous to set up such a site, but would be delighted if we could collectively provide such an opportunity to 'help Tiscali improve'. Anyone technical out there willing and able to initiate this?

I cancelled with Tiscali and after the 30 day notice period, cancelled my direct debit. They are threatening to sue and are still claiming that I'm a customer unless I can prove I'm not. I'm not sure how I can "prove" the day I cancelled as I forgot to get a suitable witness in to my home the day Tiscali stopped working and I plugged my Sky router in and started using that instead. They still phone me with offers of upgrade packages.

They actually owe me about a quid.

Note: This post has been moderated. Please read the moneysupermarket.com User Community Standards and Terms of Service. Cheers.

Strider should send in the bailiffs to reclaim the £500 that Tiscali owes

This is supposed to be a simple matter to do nowadays and the bailiffs charge will be added to Tiscalis bill

Let us know how you got on

Like others I can spend 2 hours writing about my awful experience with tiscali. Whatever,you do, do not sign up with this ISP. Better to have no service at all than to be with tiscali. When it goes wrong, it will be hell...

hi i had a very similar problem with tiscali.i did place an order with them but with hindsight and reading reviews, i cancelled within two days...i got a cancellation number off them, and decided to stay with my previous ISP and also upgraded my account to a faster service with a new 12 month contract, within about 2 weeks tiscali had ignored my cancellation orders..and stole my phone line and put it onto a different system, operated solely by tiscali (not a bt line) they also stole my phone calls and put them over to their own account and also my broadband service........i have been arguing with then from day 1 over this and consequently have used up very near to 40 pounds on high rate calls to them and my old isp , trying to sort this mess out.........im still not sorted out yet..but face possibilities of 1 going back to a bt line for 12 months rental (regardless if i wasnt a customer before or not) so i can then choose my own isp......ALSO IF YOUR PUT ON ONE OF THE TISALI SYSTEMS OR YOU SHUT THE ACCOUNT DOWN WITH TISCALI, THEN YOU HAVE TO PAY BT £ 125 TO BE RECONNECTED.........secondly i was billed for over 140 pounds off my old company for the 12 months new contract which i agreed to take out with them...........al this is caused by tiscali......stealing my service...and finallly for approximately 3 to under 4 weeks service off tiscali for phone and broadband deal of £19.99......ive been billed for over 80 pounds and they are demanding it and have billed me an extra month in front to march 31st.......i left on feb 29th.....and billling me for tv which ive never had...all in all its costing me over £345 plus paying more now per month as im tied to bt for 12 months now against my will as its the only way to get back to a normal broadband service in the future.........which then pre-cludes you from a lot of cheap package deals as most isps offer cheaper deals only if you pay line rental to them too....AVOID THEM AT ALL COSTS

A little tip for anyone who signs up but wisely decides to cancel within the 10 day cooling off period. The ONLY way that Tiscali accept cancellation is by phoning the cancellation hotline (!) on 0845 077 4488. Of course you will have to be on hold for several minutes before being answered but you should eventually get through. I tried to cancel by sending an email which was not replied to. Luckily for me I read their online T&Cs page before the 10 days were up and I got into real trouble. Don't forget to cancel your direct debit too!

I DID PHONE THE HOTLINE AND WAS GIVEN A CANCELLATION CODE NUMBER......THIS WAS BEFORE THEY TOOK ME OVER..I CANCEELED WITHIN 2 DAYS OF ORDERING.......IT WAS IGNORED AND ITS LEFT ME IN AN AWFUL MESS..........MY LATEST IS THIS......................FOR THE 3 WEEKS WITH TISCALI...THEY ARE CHARGING ME £80.00 IN CHARGES FOR THIER FAULT.............YES £80.00 FOR LESS THAN A MONTH,ON A SERVICE WHICH IS ONLY £19.99 PER MONTH...ADMITTEDLY I RAN UP EXTRA CHARGES PHONING TISCALI TO GET IT SORTED OUT.....BUT NOT AN EXTRA 60 QUID...I RECKON AT THE MOST ITS AN ALL IN AMOUNT OF 40 QUID TOPS..INCLUDING LINE AND BROADBAND RENTAL....................WHICH THEY ORIGINALLY SAID THEY WOULD PAY..........NOW ITS ALL FORGOTTEN AND THEYRE DEMANDING THE LOT

I took up tiscali broadband, it never worked so i cancelled. this took a month of phone calls, being put on hold , caller queues for hrs....

Managed to cancel as it never worked. they put calls and free wkend on my acct too which was unrequested. when i called them about this, to say i didnt want or request it, a guy with scotch accent said "tough" , and just ranted or sang down the phone when i tried to explain.

I have cancelled the direct debit long ago, wont use the home phone for outgoing now, and am now receiving debt collector threats for ten quid! Trying to get b.t to get the service for calls back on them, AS IM NOT SPENDING TWO DAMN HRS ON HOLD AGAIN

Avoid tiscali at all costs, a pathetic company with disgusting customer service. If i could trace the scottish guy....i would knock him out!

Hi Star29, Jason and All,

I've been with Tiscali for over 2 years. I phoned their customer service to cancel the broadband service at the beginning of September. I was given a case number and was asked to keep my direct debit active so they can take the last payment in October. I did as they asked me and after the last payment was taken I cancelled my DD. They even provided me with a MAC code. A few weeks following this I received a letter from tiscali demanding £ 17.99. I phoned them up and I was told that my account wasn't cancelled at all (!). Apparently my case number never appeared on their system (!!!). I phoned and phoned again, every time I was told that everything was sorted, finally I received a letter confirming my cancellation, however they still keep sending me a letter saying that I owe them that £17.99, for a service they never provided. I decided to write a complaint letter to them only to find that

THE COMPLAINT ADDRESS ON THEIR WEBSITE IS NOT CORRECT. I had to find this out in the post office when I tried to send my complaints via recorded delivery.

Tiscali Customer Services
PO Box 14505
Birmingham
B46 1BF

The CORRECT POSTCODE is: B46 9BF

I wonder if it is a spelling mistake or a deliberate spelling mistake? It would be quite easy to say, 'Well, we've never received your complaints, sir.' Altough I did send my complaint to the right address, they just completely ignored it. Why is it on their website at all? So they can just say we've got a complaint address (where you can write to but we'll never read it anyway)?

Because of my experiences of tiscali customer services, I would never recommend getting your broadband from them at all. I've never experienced such incompetence from a broadband provider before. There are lots of other providers to choose from, DON'T WASTE YOUR TIME & MONEY ON TISCALI, it's not worth the hassle.

I've been with Tiscali for many years now and have to agree that their customer service is not very good at all. The problem seems to be when your speaking to customer service is that they don't know what you are talking about. However, if you ring their sales team they fully understand what you are talking about, however can't help you with technical queries! I rang the sales number in desperation last time I had a problem with the internet and explained that customer service couldn't understand me, she replied with "sounds about right, duck!"

I eventually got the problem sorted, however became the go-between between tiscali and BT, of which neither of them would admit that a fault existed on the telephone line. Also, you do have to keep your eye open with them taking money, as my payments started off on the 10th of the month and gradually got sooner and sooner each month without them telling me! (down to about the 3rd of the month now).

I can't understand what Tiscali are thinking of. About a year ago my dad wanted broadband but is only an occasional Internet user so did not want a high cost package. After searching for deals I decided Tiscali was his best option. He rang the sales number on their web site and soon had his order placed. This was followed by a number of issues but eventually all was sorted and he has had no problems since.

I am now moving home and will be renting for 6 months. At present I am on Virgin cable, not the cheapest option, but fast and reliable. My new home does not have cable so I thought I might save some money and give Tiscali a try. The problem I have is there is no longer a phone number for sales, is this because they were wasting profits by trying to assist customers who where not having any joy with their technical support :-)

I find it amazing that there is no way for me to speak to someone in pre-sales. I want to know if Tiscali can arrange phone and broadband services from the date I move in, if not I will be forced to take on a BT contract and pay a penalty to switch. I also want to know what happens if I move after 6 months. Without answers to these questions I am not going to place an order. I did tthink about e-mailing their customer services, but that requires date of birth and other details that should not be necessary at this stage.

How can any utlity/service company not provide a sales telephone number, especially a communications company.

The good news is I may have been persuaded to sign up if they had, and based on the comments above that would have probably been a huge mistake.

I ave been with Tiscali for 2 years.

When we decided to change ISP becuz their service was to bad. there was loads of faults in their service, my internet took 20 mins to load wen i was with them, now i ave changed to AOL it only take 2 mins to load 6 tabs on one browserto load. And the customers service is very bad, i ave lost connection and still need to pay for over 3 months!!!

And wen we requested a MAC code it took us 1 month to get it!