I found the address it took much digging around on the internet forums. I will post it here soon so that it will hopefully help anybody else in my situation.

Mynewt:

The reason they request a fax, is so that they have some rewritten (and trackable) trail of evidence that can be used in case the debtor is trying agian to pull a fast one. Its a layer of protection for the supplier, as well as giving them a clear cut point of responsibiity for your consumption.

I ams omewhat amazed they wouldn't provide contact details however, if you feel sufficiently agrieved or forwhatver reason the number above isn't correct contact Npower's Complaints department directly you generally will get a better and faster resolution to your concerns.

Thanks for the fax number its must helpfull and gives me another lead to follow as I now also have the address for the department. It took some finding so I have sent them off a nice but firm letter about the matter. Am just waiting for them to reply to me. If it takes longer than a week I will do the fax method.

remedios:

Hi,

I have also recently bought a house which had previously been rented and the tenants had done a bunk owing Npower. I phoned Npower customer services and they told me I had to send a fax, with proof that I owned the property (mortgage statement or house insurance, something like that) and meter readings (not relevant in your case obviously), and that it would be dealt with then. Apparently it can only be done by fax for some bizarre reason.

They then sent a revised bill to the previous tenants at the house, even though we all know they don't live there anymore!! and I'm still waiting for confirmation of an account in my name. But they used my meter readings to do the revised bill for the previous tenants so someone has worked from the fax.

The fax number is 0191 569 1353.

Good luck, sorry I couldn't be more help!

The reason they request a fax, is so that they have some rewritten (and trackable) trail of evidence that can be used in case the debtor is trying agian to pull a fast one. Its a layer of protection for the supplier, as well as giving them a clear cut point of responsibiity for your consumption.

I ams omewhat amazed they wouldn't provide contact details however, if you feel sufficiently agrieved or forwhatver reason the number above isn't correct contact Npower's Complaints department directly you generally will get a better and faster resolution to your concerns.

Hi,

I have also recently bought a house which had previously been rented and the tenants had done a bunk owing Npower. I phoned Npower customer services and they told me I had to send a fax, with proof that I owned the property (mortgage statement or house insurance, something like that) and meter readings (not relevant in your case obviously), and that it would be dealt with then. Apparently it can only be done by fax for some bizarre reason.

They then sent a revised bill to the previous tenants at the house, even though we all know they don't live there anymore!! and I'm still waiting for confirmation of an account in my name. But they used my meter readings to do the revised bill for the previous tenants so someone has worked from the fax.

The fax number is 0191 569 1353.

Good luck, sorry I couldn't be more help!

I have recently bought a house that was a repo property. The problem is that I have found out that the previous owner are in a lot of debt to several creditors with N power been one of them. I have called N power up about it and they have just referred me to their warrant department but when I asked them for the address so I could send proof of house ownership I was told that it was not given out so am some want stuck.

I am currently without gas or electric as the meter for the gas as been removed and the electric meter as been disabled so my house is totally unliveable and as been so since the start of October. I am now beginning to run out of chairs to burn and the hamster in its little wheel cant keep up with the demand for power when I turn on the kettle. What would really help if I could get my hands on this magical address which whoever I call won’t give me so I can get the lights on.

To make matters worse I made the mistake of changing my suppliers before getting the meters sorted and the new supplier British gas just tells me to contact N power about refitting them thus putting me back to square one. If anybody knows the address I am after I would be very grateful.