Hi there - have decided to move from TT after a number of years of okay, but not brilliant service. We have them for phone and broadband and wish to move both.
We initially looked at Virgin media, but discovered that as well as their phone/BB package we would have to pay a BT line rental, which would also mean contacting BT and getting our line moved back from TT to BT first. I have to be honest at this point and confess I that I don't fully understand this, but AFAIK, the phone line we have is 'unbundled' (?), and run by TT not BT.
Okay, so the point is we want to change over and Virgin said that we needed to rejoin BT first for line rental. This I was not keen to do.
MAAF (despite the very odd name) seems to be pretty highly rated and good VFM and their site suggests that line rental is included in their package ("MAX Broadband and Talk Free £19.98 a month for the first six months and £24.98 thereafter") - so my initial question is this - if we do decide to go with MAAF, will we need to deal with BT at all? I have a VERY low opinion of BT after dealing with them when we moved to our current property and no wish to pay them any money, or have anything to do with them if I can avoid it.
Secondly, I went through the MAAF signup process as a 'dummy run' just to see how it all worked, and was asked for a MAC code - Virgin also asked for this, but when I contacted TT they said that as the line was unbundled they couldn't generate one (but that this was actually a good thing as it should mean Virgin could take the line over more easily) - when I told Virgin this, they checked against my phone number, and that was when they said I needed to rejoin BT first.
Very confused, and quite frustrated - we just bought a new PC, and have yet to connect it to the net - as TT's connection has been poor for a while, we decided, "New PC, New Start", and have not installed ANY net software at all yet. I want to get this right first time.
Any advice much appreciated - especially from the seemingly endlessly patient Samara! ;-)