I have had previous issues with plus.net and there broadband before, in my experience if you need to change anything you can't just submit a problem you have to constantly follow it up and always end up with several calls to customer service. Yet again this has proven to be true. I am temporarily moving home and so submitted a house move on the 21st of January and the phone line was completed within 24hrs. However I was explained that it would take a maximum of 10 days for the broadband to be completed and as this seemed to be the norm I agreed. Whilst also agreeing to keep my previous service till the 31st. This was meant to be so I would have completely uninterrupted service. I deal with large files use a computer at home as a server and access them while I'm working. I tried my broadband yesterday whilst setting up everything no joy. Phoned plus.net and was told the order got lost even though when they checked the recording it should have been placed. Now I am stuck without service and it will take to the 11th of February to complete. This is not the first time something like this has happened their customer service seem friendly but completely lack professionalism. Would I be quicker cancelling and going with a different provider? Or anyway could I speed this process up? I would have never stopped at previous property if I wasn't gauranteed that it would be up and running in 10 days originally. I didn't expect to have to drive to a car park somewhere to get 3G reception just to write this!