Currently I use BT for my landline phone service, and namesco as my broadband ISP. I haven't had any problems with either, so am happy to keep things as they are.

Now, I've got my partner moving in, and she has a TalkTalk phone and broadband at her home with several months left on the contract. As she doesn't want to end the contact (I assume is 12 or 18 months), she wants to move the phone part of it over to my house. The TalkTalk phone service is cheaper monthly (free calls, etc.) than the BT one, so I can understand why. However she is seriously unimpressed with the TalkTalk broadband service (so unreliable), so would prefer that I stayed using namesco which I use.

Now it is all sounding a bit complex to me. Can she move the TalkTalk account over to my place, taking over from my existing BT account (for the landline, retaining my phone number)? Is it worth doing, and is there going to be loads of charges and contracts extensions involved? Can I keep using namesco with the phone line once it's in TalkTalk's hands?
Or is it easier and cheaper just to terminate her TalkTalk account, and I stay as I am with BT & namesco?

You can just switch your landline and continue with your current broadband..

Though talk talk will try to upsell you the free broadband and u hv a choice to say no.. hope this answers ... but u can confirm this by calling the talk talk customer service..

hope this helps

In my opinion you would be much better off just paying the £70 talk talk cancellation fee, like you said the broadband service is extremely unreliable with little or no customer support available, so cancelling early would more than likely cause you the least amount of hassle.

If you wanted to save some momey you could then apply to have the Talk Talk voice service put on your land line, whilst retaining your number, although you would recieve free calls, the backup and customer support is average at best.

Just like everything in the industry you get what you pay for.

Martin

Hello,

If you call TalkTalk and speak to the hoe movers team they will be able to arrange to transfer the service to your house, it is a stright forward process and you shouldnt have any trouble with the above team. If you do have any problems, please let me know.

Thanks

Stephen Fell
Online Community Executive, TalkTalk
www.talktalkmembers.com