hi
i had a disappointing experience with motorpoint a couple of months ago.......
my girlfriend bought a nearly new car a few months ago from another dealership after this experience and got a better deal. we were looking at a ford fiesta and a vauxhall corsa at motorpoint in glasgow and test drove both. the salesman accompanied us on the test drives, which was fine. when we got back he was trying to push us into a deal, putting words in our mouths etc. i explained to him that we liked the fiesta but would not be making a purchase that day and wanted to think about it and shop around.....surely this is our right as a customer???
the salesmans attitude then turned to very abrasive. he then walked off leaving us standing at the car. when i returned the keys and asked him to talk to us about trade in values etc he totally dismissed us. i feel this level of customer service is entirely unacceptable.
i would agree that the deal on some of there vehicles looks attractive at first.......i would however advise that they charge for valeting the vehicle before you collect (approx £90), dont offer any warranty etc.
i just feel that this company is only interested in a fast sale on the day and employs poorly trained staff (pushy salesmen) to try and achieve this. if you express some desire to take your time you are dismissed. surely this is no way to conduct business and leaves me with a lasting distaste for this company - no matter what the apparant price of the car - and i would be reluctant to return. treating people this way will not encourage repeat business!
anyway, that was my experience.....i hope you are treated better if you decide to buy from them.
best of luck
L