Yes - I bought a car in 2001 (and I've still got it on 2009).

My Brother-in-Law bought one same year (s

Then my Father in law bought a new car in 2006.

My only gripe is that the car is not road taxed when you pick it up so there is a possible legality issue as you drive to the post office to buy the road tax.Motorpoint ought to offer this service rather than letting the customer drive out of their site

But would I buy again -yes.

hi

i had a disappointing experience with motorpoint a couple of months ago.......

my girlfriend bought a nearly new car a few months ago from another dealership after this experience and got a better deal. we were looking at a ford fiesta and a vauxhall corsa at motorpoint in glasgow and test drove both. the salesman accompanied us on the test drives, which was fine. when we got back he was trying to push us into a deal, putting words in our mouths etc. i explained to him that we liked the fiesta but would not be making a purchase that day and wanted to think about it and shop around.....surely this is our right as a customer???

the salesmans attitude then turned to very abrasive. he then walked off leaving us standing at the car. when i returned the keys and asked him to talk to us about trade in values etc he totally dismissed us. i feel this level of customer service is entirely unacceptable.

i would agree that the deal on some of there vehicles looks attractive at first.......i would however advise that they charge for valeting the vehicle before you collect (approx £90), dont offer any warranty etc.

i just feel that this company is only interested in a fast sale on the day and employs poorly trained staff (pushy salesmen) to try and achieve this. if you express some desire to take your time you are dismissed. surely this is no way to conduct business and leaves me with a lasting distaste for this company - no matter what the apparant price of the car - and i would be reluctant to return. treating people this way will not encourage repeat business!

anyway, that was my experience.....i hope you are treated better if you decide to buy from them.

best of luck

L

No idea, but we only started doing this because we discovered that we could import a new car ourselves from the continent for less than the price of a used car, so no contest really.

A friend of mine recently got a good deal on a very low mileage 8 month old Astra from Trade Sales in Slough - it was half the price listed in Parker's Guide. They seem to be mainly ex-fleet vehicles and by the condition & mileage would appear to be 2nd cars - i.e. leased by company execs for their wives. The only thing that would concern me about that is that she bought the car without driving it. Apparently it's like a car park and they're so tightly packed in that she couldn't even open the door properly. She wasn't worried as she'd had a number of Astras previously anyway, but even though it was still under warranty I wouldn't buy a used car without driving it.

I got excited for a moment and went onto auto-ebid to do a search, sadly it's only new cars that you can do this with. I know the question was about buying a new car from Motorpoint, but there's sooooo many new car deals around, and dealers are indeed not selling new cars at the moment, because used cars have taken such a tumble in price, that people are flocking to get a used car bargain rather than new. Do you think one day autoebid might start doing the same thing for used cars?

No - that's the whole point of the reverse auction. You don't actually bid so there's no stress involved.

Autoebid contacts the dealers on your behalf and invites them to offer the vehicle you have specified at the lowest price so effectively they compete with each other to offer what you want . So if no one comes up with what you want, or at a price you're willing to pay you simply walk away & pay absolutely nothing.

When I did this for my Dad about 2 years ago, by process of elimination and knowlegde of the trade I guessed which dealer had come up with the best price. I told Dad to go to the dealership which was quite local to where he lives and suggested he go & chat up the salesman & tell him the price he'd been quoted for the vehicle online - without mentioning the auction, to see if they'd match the price. They wouldn't, so even having paid the £350-ish auction fee, he still made a considerable saving off the list price and because the dealer was local he was able to collect the car and also saved the delivery fee.

Of course things were different 2 years ago and dealerships are much more desperate for a sale now, so this tactic might prove even more fruitful - particularly if you leave it until the end of the month when they're desperate to meet their sales targets.

Isn't bidding a bit stressful in that you don't know for sure if you're going to win it? If you want to bid - you could go to ebay and not pay a a buyers fee. Mind you, that could be a concern as you don't know who you're buying from. Key here is to make sure you look at their feedback, and make sure it's 100% and for selling cars - not their own personal stuff, with just the one car for sale. There is another supermarket that has the ability to reserve a car online which is carland.com. However, if you're going to reserve a car online, make sure that you can get your reservation fee back if you want to cancel - whatever the reason! Carsite.co.uk have cars listed at cheaper prices than supermarkets, and have an RAC inspection too that you can view online before you decide to purchase. They do have bidding too (ebay motors seller of the year) - but also have Buy it Now's for those that don't want to bid. They sell cars for less, because they are not a dealer, but act as an agent for the leasing company, so don't buy the cars themselves. I've not experience Motorpoint, but they are probably similar to any other car supermarket.

Prior to purchasing a new vehicle from Motorpoint, I and other members of my family had previously personally imported about 6 vehicles from an Opel dealer in Zeebrugge, Belgium. It is true the spec can vary slightly - in every case though the spec of the vehicles we purchased was higher than the UK spec at the time.

The re-sale value of these vehicles was never affected as a result of it being imported and it was never an issue with prospective purchasers. As long as you have the relevant documentation showing that all the taxes have been paid I can't see it makes any difference. As I said in my previous post - very few vehicles are manufactured in the UK now, so virtually any vehicle you buy is going to be an "import" anyway.

If you're still nervous about Motorpoint, you might want to try www.autoebid.com. They run a reverse auction, where you state the vehicle you want and they invite dealers to quote the lowest price. Only if you decide to buy at the price quoted do you have to pay their fee - about £350 from memory. I have also bought from them without any problem.

if the golf is a import your resale value will be a whole lot less than a uk supplied model ,so you need to bear this in mind ,you might save in the intial sale but lose when you come to sell or px this can wipe out the money you saved in the first place ,in present climate i would get your local dealer to price match iam sure they need the buisness if they can match or get close forget motorpoint ,any aftersale problems are shown on this forum, not very good!, a main delear would be more helpful

I did buy a car from them around 10 years ago and didn't experience any problems with them at all.

My car was UK spec and only had a one year warranty. I had one small issue with some slight rust appearring under the wing mirrors, which I discovered was a "known concern". Ford customer services were initially a bit "sniffy" about it because they said it was an imported vehicle.

However, they backed down very rapidly when I pointed out that they are all Focus' are manufactured in Spain and that irrespective of where it was purchased it still bears a Ford badge. The repair was carried out free of charge.

The only other thing you might want to bear in mind is that because Motorpoint are not franchised dealers, the vehicle is initially registered to them and then re-registered to you.

Effectively this makes you the second owner on the log book. In my case it was registered to them one day, and to me the following day. The invoice shows the delivery mileage (in my case 4!) so it's pretty obvious that this is an administrative process and was never an issue as far as I was concerned. I still have the vehicle, so I don't know if it would have been a problem if I'd tried to sell it. To be honest, if anyone queried this it's simple enough to explain why you're not the first owner and if you weigh that against the cost saving, it's really a no-brainer.

It's a lot more common now to buy vehicles in this way so I can't see why it would ever be a problem.

Our VW Golf is nearly three years old now. Bought new from Motorpoint Newport. Much much cheaper than UK dealer sourced car for same spec.

We will loose much less sterling in depreciation co we paid so much less!

Highly recommend as we recommend to our families. Note the referral bonus never got paid, we put that down to carelessness on our part.

KevanS

I had a very simillar experience with motorpoint only three weeks ago. I bought a Mazda 2 only 18 months old from them. When I went to collect the car I asked for the service book but unfortunately it was digital and the service history was on Mazda's database. It was already after 6PM and it was not possible to contact Mazda and I accepted the salesman's reassurance as I had travelled 70 miles to Burnley to collect the car. Two days later when I called at the Mazda garage, they could not find a service history. I immediately contacted Motorpoint and they did not want toknow.

I've just spent £12000 on a car from motorpoint yesterday and only got one key. Went home and looked through the paper work to find it has never been serviced either. To say I wasnt happy would of been an understatment. Anyway, I decided to go back today and was told "you've got what you've got, sorry cant help you". Somehow I dont think a main dealer would of treated me like that. I've just priced up a new key at £144 and i've had to book it in for a service at £174. All within 24 hours of buying it. Bargain...

Hi, I bought an MGTF from them about 4 years ago and it was a good deal except I only got one key. I didn't find this out until I had done all the paperwork and got the VR doc and the single key. A replacement key was at least £80. Worth asking about before agreeing the sale.

Hi you can ask for your county court hearing to be heard near your home. I had a similer problem with Pipex who had a debt collecting agency summon me to a county court hearing in Manchester over 100 miles away from my home, I consulted a solicitor who told me i could have the hearing near my home. Pipex finnally admited i did not owe them anything so the case was dropped.

I used Motorpoints internet sales site to organize the purchase and part exchange of my old car for an Astra ctdi. Because I live in Scotland, it was arranged for the viewing and purchase to be at the Glasgow branch. All went well initially - but I was assumed to pay the last installment of my finance on the old car which was a standing order on the *28th* of each month.

I ordered the car on the 12th of the month and was phoned by the Derby branch that they wanted the deal done in Glasgow on thursday the *27th* of that month. They said that if it didn't happen then, the part exchange would lose a calander month in the glasses car valuation guide and they stood to lose £500. I explained that I couldn't get to Glasgow that day due to infant care - but they basically pushed me into this.

So, I went to Glasgow, signed the deal, and swapped the paperwork and left my old car with them. I assumed that, as now they had possession of my old car and it's paperwork, I could then cancel my standing order with my bank.

Driving my new Astra back home, I cancelled the standing order with my bank.

Their car now being part exchanged on 27th of the month and my payment due on the 28th of the month.

Got phoned a few days later to say that the final payment hadn't been made to my old cars finance company.

I am now being taken to court by Motorpoint for non payment. And was threatened that Motorpoint would repossess my new astra for non payment !

A hearing date has been set in DERBY county court when the deal was struck in Scotland.

Take note, Motorpoint record every phone call to and from their branches. I asked for a copy and got SOME of them but not the important ones for my defence.

Will post the outcome when it's all over.