On moving used same advisor who set up my original mortgage with critical illness and sickness/accident cover, however, just found out that he's not covered me for sickness/accident on my new mortgage. I only found out as is usually the case with these things because i needed to make a claim due to an industrial injury. On speaking to him today he's under the assumption that he had but isn't in the office till Monday, so i rang to insurers from previous and was informed that they hadn't been approached to make any ammendments to my old policy by my advisor, which by the way had been cancelled.

The policy (from a different insurers) that i did receive on taking my new mortgage in the Cover Summary states Life and Critical Illness Cover and also Payment Cover for Sickness and so i assumed that i was covered for sickness/accident, but on phoning the insurers to claim was advised that the Payment Cover for Sickness is just a policy to cover my Life and Critical Illness plan.

Is it a case of i should of made sure everything was in place even though i employed the advisor to do this, or has he been negligent in some way and can be brought to account.

Hi....it seems that the insurance company may be under the wrong impression if you have as stated payment cover written in your policy. Unless the key features encompasses all benefits available and maybe you had not taken this form of cover out??? I would wait until your adviser returns before jumping the gun, just in case he may be able to explain what has happened.

---

Regards

Ian

I've spoken to my mortgage advisor and he admitts that he didn't set up any protection for sickness, an oversite on his part. On the brief he gave us on setting up the new mortgage he states in there that he would be set it up though.

Can he be held accountable for his oversite or like i said in my original post is it up to me to verify everything he says he's done ????

Hi...you need to put your complaint to the broker in writing. This requires a response within 5 days and a result within 8 weeks. Hopefully if the broker admits the fault and compensates you for the amount in question it should go no further, if you relied on their efforts to provide you with the requested cover then it is their fault.

---

Regards

Ian

Thanks for that, looks like I'm going to be off work a while though. Had accident on 11th March and need op on my shoulder, still awaiting date for that and consultant said it could be 6-12 months after op before I return to work. Advisors really gone a screwed things up for me.