Hi
I have been doing cash back deals for years, with many different companies. I found my experience with Mobiles2yourdoor to be awful. I placed my order via the next Friday 31st Oct, everything seem to go through fine. Despite the guaranteed next day policy the paperwork arrived Tuesday but with no handset. I called the customer service line on Wed 5th Nov to have the handset delivered, I was informed that due to a system error the handset had not been set out by the warehouse.
He could not send the handset as according to the system the order had been sent out and had been cancelled! I would have to place the order agin on the internet, so I did. Later that day I recieved an e-mail to say due to system errors Mobiles2yourdoor they would like to confirm how many orders / handsets I required. I called back and confirmed the order.
Several days later, still no phone I call the customer services on Sat 8th Nov, you've guessed it due to system issues orders were being duplicated. Not wanting to send out 2 orders they cancelled my order, even though I phoned to confirm. Louise Beardman advised that I should place the order again on the internet!!!
The staff are rude, I was left holding for ages, they would not helpful and refused to log my complaint as the sales team do not have a complaints process!
I was not allowed to place a formal complaint and was left on hold for over an hour! Not wishing to waste any more time or money on them I'm going back to my previous phone company.