I want to know if there is anything I can do about the family cover I have been paying for the last 15 years , I believed it was the same type of policies I had previously where at the end of the term I recieved a cash lump sum if I out lived the policy , I have just found out the policy I have pays out nothing , I would never agreed to take out this policy if that had been made clear to me , which it wasn't. I know I should have read the paper work better , but I do not fully understand all the legal jargon ,I'm not stupid but I do not have the brain for bussiness and when I was sold the policy I was a young single parent . I made it quite clear that I wanted the same type of policy that I had before and was told that the ten year policy was no longer availabe but they did a 15 year policy instead . It was never made clear to me by the gentleman that opened the policy for the insurance company so I feel totally mislead and I have just found out I will get nothing back just as the policy ends so I'am gutted .I cannot find the full policy paperwork , i can only find the monthly statements of payments I have made and the original policy quote paper work which I was given when I signed up for this policy and ther is only one line on this paper work about the policy having no cash value , which excuse me if I sound dumb but I believed this related to circumstances such as changing policy at later date such as if I decided I no longer wanted policy etc.
If any one has any insight or knowledge please let me know asap, thanks.