Just wondering if there is any point in complaining about something thats happened to my mum today.
She curently has a loan for 5k, about 3/4 way through it all being paid back for nicly, never late. Shes a home owner and retired.
Anyway today she went in to see if she could have £1500 extra on it. Anyway the previous day she called the bank up (call centre) been a customer for 40 plus years and was turned down for it. So went in the branch today and asked why and she was turned down and cant apply for another for 6 months as the call centre has blocked it doubting her abaility to pay it back. The costs per month would have been £1 more only yet it was still turned down.
Is there any point it talking this over with the branch manager or making an official complain?