Last January my partner got a loan from Halifax who she also banks with, the loan was for £1600 pounds and was to part exchange our family car to a better one. Paying £42.99 a month since then which is 12 months (we make at £515) we decided to enable and access the online account info to see how much we had left to pay, expecting the loan to be down to around £1100-1200 quid we were a little shocked when we found our loan was still on £1492 quid, a mere £108 less than the original loan was.
We have already cancelled the PPI on it and my partner seems to think the loan hasnt moved because of annual charges. Surely this cant be right, is this normal, is it because we have a bad credit rating, is there anything we can do to resolve it and is it true what we have been told that the worst place to get a loan from is the people you bank with ?
Any advice would be greatly appreciated
thx