My review is Factual - based ona personal experience - and is truthfull.......
Living Space is a company that is based in Lancashire - and has apparently been established for about 2 - 3 years.
In an earlier post on this thread they claim to have totally no connection with "Space Kitchens" but in reality the story is very different - they are mainly former employees of space kitchens, this is what they themselves told me.
They conduct their business on a "sell on the day only" basis - you can only do a deal "on the day" they are not interested in any other form of sale. The company is owned by mature couple from Portugal and they run a call centre in Preston, which is in a dowdy first floot office in the centre of the town. The company have no showrooms, they dont advertise - they dont invest any money into the staff at all ( no investor in people awards here ! ) - but, with the possible exception of the telesales people who work a 3 shift 7-day-a week rota . As far as I can see they do not "employ" any other staff - their front line peple ( sales designers / technical "surveyors" / fitters / managers / recruitment people - all look to be on a self employed - self funding basis.
In a confrontation sittuation - these people are scaringly ruthless.
The Only possitive side is that the company have sourced a good product....... a cabinet that meets the highest standards ( eg - ridged carcase - full height backs - 17mm high density on all panels - and Blum soft close drawers and doors - so the product is good. Nice range of doors - and They offer a 10 year guarantee - but for now, I will hold my council on that one.
They push simple designs - nothing OTT ( well those sort of folk wont do a deal on the day will they ? ) and they prefer to supply basic Duropal worktops at a massive premium ( beleive me ! )
However back to reality - they have a customer service line you wont get an answer on ( try it ) they have an on-going recruitment scheeme that takes on inexperienced sales people - who are NOT told that they will have to be on call 6 or 7 days a week for 16 hours a day - they offer to pay a retainer - but trick new recruits into a trainning programme that the new "employee" has to pay for if he or she leaves early ( they dont tell them ) and their Telesales people promise all manner of nonsense just to get appointments " a free kitchen " is the most common one - That area is shabby to say the least -
Their prices are Sky High !!! - And the sales pitch has been taken directly from the Double Glazing Industry - after 3 hours of playing mind games with you - you will be drawn into a bargain session with a manager on the phone - which could result in a reduction of 60% or more so long as you sign on the line there and then. As for appliances - they will try to get you to take a basic hob / single oven / and extractor pack ( bit like B & Q ) as they buy these in a a massive discount - They wont give you a glossy brochure - they wont leave you with a plan - they wont do a 3D CAD ( pretty standard these days ) untill you have parted with some cash - and they wont allow you "look around" and then come back.
My advice, would be to ask many questions - do the sums, dont be forced into an "on the day" impulse purchase, make sure they will remove your old kitchen and not tell you to do it yourself via E-bay ( how stupid is that ) - make sure you get the price you want - and be aware that the "designer" is infact an undercover salesman, but you already knew that didnt you ??
There are better companies out there - with staff you can make friends with and take your time getting what you really want - when you want it !!
Most of all - If you are someone who is considering a sales job with this company be aware of what your getting into - ask awkward questions - and be sharp - dont, please DONT EVER sign anything ! - be prepared to work 7 days a week from 9 .30 am till midnight using your all own petrol and phone costs - be prepared to give your life to these people - your appointments will be handed out to you at very short notice, you will need to risk your time and money on some very poor quality leads. but if you dont mind working like this, you are ruthless, then maybe, just maybe you will earn some money - but, if you take my advice - be aware !!!
BE VERY aware !!!!