hi funforus

thanks for the information. just one more thing...3g have told me on the phone that if i dont accept their offer of extending my current contract for another 6months and take £150 cashback from them they will not send me a deadlock letter and they also said that you are not accepting this deadlock deal and declining the offer as well as the deadlock letter.

what shall i do next? send them another letter for the last time and tell them im taking this matter to OTELO and let them deal with it or take the matter to a small claims court?

thanks,

harry

Well Harry it's up to you. Are they actually saying that they won't send a deadlock letter unless you accept their deal? It's not clear from your post . . .

Also, second question, is the offer satisfactory to you?

If they are manipulating you by saying no deal no letter then they are effectively in breach of their license and a complaint to Ofcom should be made.

On the other hand if you like their offer then accept it but you wont have much of a complaint to go forward on.

My personal opinion is that it stinks and that they are as bad as the Vodaphoneys. But . . . if you are short of time and money you may legitimately prefer the deal on offer. You could always horsetrade on the cost / minutes as they can often give away more minutes (as they often do to keep your business) without too much hassle. The first offer is just that . . . a first offer.

Anyway, it is your choice! Let us know.

KRs Funforus

hi funforus

what i meant to say was 3G are offering me £150 cashback but i have to extend my contract for another 6 months. they are saying to me that this is the only way out of this contract. so this offer is the deadlock. i found this offer such a rip-off and i have said no i am not accepting this offer! all i got from them is you either accept this offer or get nothing!

what shall i do next?

thanks,

harry

Hello Harry,

Drop me a note using the email address in my profile - left. I'll get one or two details from you and draft you a letter or three . . . It's time these networks were named and shamed. The Vodaphoneys are trying similar rip-off and stalling tactics. It is a clear condition of the license that these people have that they advise you how to take up a complaint let alone that they do not block you in doing so . . . This is the trouble with 'regulation' the Regulators begin to identify more with the predators than they do with the prey!

The good news is that I spoke to an enthusiastic Trading Standards officer today, not Leicester, and heard by another route that West Yorkshire are compiling a press release to publicise these ways of obtaining redress. It may take time but critical mass is coming . . .

KRs Funforus

Hi funforus,

I got my response back to cage rattler, basically 3g are re iterating that they will give me £150 cash back provided i take a further 6 months contract with them as a gesture of good will, which i refused to take. They still didn't not provide me with a deadlock letter. I was wondering if i stop paying for one of my contracts (which i don't use anyway) and say that i am doing so 'under duress' and due to the fact that they refuse to provide me with a deadlock letter. Will this be ok, or will it make my case weak? I am fedup with paying for 2 contracts one of which i don't even use. It seems like 3g are not going to bend. Do have a template letter which i could use to send to Otello?

I wonder how long did it take you to get your cashback?

OK . . . fab22 and Harry24 also . . . it may be time to get tough with 3. I'd like to say complain to Ofcom and they will prompt 3 to abide by the letter and spirit of the conditions of their license and of the Code of Practice that they signed . . . unfortunately the chances of Ofcom actually prodding a network to carry out their obligations are pretty slim, they'd need to carry out a consultation first then ruminate for a year or two . . .

How are you placed to pay the modest issue fees in the County Court? (Or if you are 'poor' you may get remission of fees and you get anything you pay back if you win) The case is no less strong taken that way the only disadvantages are that if arbitration worked properly it would be free up front and very quick - My whole claim took three and a half weeks from sending 'cage rattler' to agreement to settle.

The fact that a network has denied or blocked access to arbitration will actually be a very strong point against them in Court and, frankly, my feeling is that it is time someone put these people through the wringer . . . unfortunately it wont be any of our lily livered consumer protection (sic) organisations.

If either or both of you want to try that way (and it must be your choice) let me know and I'll go through the process with you and help you all I can with the case structuring and presentation. I have to make clear though I am not a lawyer (thank God) and if they really wanted to get heavy they would probably field some big guns . . . On the other hand you have right on your side and the moral high ground! You should remember also that you cant have costs awarded against you in the Small Claims track and you can insist on the case being heard in your own local court. This means that big compaines sometimes find it cheaper to just to settle on a 'no admission' basis and have done with it.

So . . . it's up to you.

KRs Funforus (and anyone who'd like to come to watch)

Thanks for the quick reponse Funforus, much appreciated!

I think i will try writing a letter to Otello first explaining them that 3 will not issue me with a dead lock

letter. Do you have an address and Tel No. for them? I could really do with a template letter containing some

of your strong words if possible?

Your lucky to have received payment within 3 weeks after sending cage rattler, it currently seems to be a never ending process.

Is it ok if i stop paying for one my contracts and write a letter to them saying that i am doing so as i am under duress

and have not received a dead lock letter.

Regards

Fab22

Well, you could try www.otelo.org.uk . . . .

KRs Funforus

Do you think this compnay is sun by the same people who run phone insurance from London /Swansea called Letz Talk Communications (LTC). They called me when I had Vodaphone insurance and convinced me to swap in October, and now I realise it was a scam. They won't cover my phone or camera which they said they'd insured and want to instead refund my insurance policy!!

hi everyone just wondering if anyone has got the latest on whats happening as there hasnt been much posts in the last month so just wanted to find out whats the latest with many people mainly ash how far have you got with it

aa

Well both my contract is finishing next month with 3G/Vodaphone and there is no sign of receiving cash back….

You try to save your money and some one like Letz Talk just take it off you. There goes my £800 something pounds…. Never again.

Thanks for all the tips tho… take care

Hi, I received a letter from Leicester County Council that Trading Standards and Leicestershire Police have began a joint investigation and have provided pro forma witness statements to victims of Letztalk cash-back deals. I would advise those who have not already contacted Trading standards to log your complaint with them (also request for them to send you a witness statement- the more people, the stronger the case.

Yes, I received the same letter from trading standards with the witness statement to fill in.

I'll reply to it. Hopefully, we'll see the justice.

hey guys

I got the letter too and will be filling it out also. Please all do the same, this can maybe help us. Wish everyone all the best. One of my friends said he spotted one of the guys who works there living in the belgrave road area, i'll try get more details on that. Bit worrying that they roam about freely after ripping off lots of people, walking on thin ice. Anyway hope these letters do some good.

recieved the letter to. letter sent aswell.

ACT FAST PEOPLE!

---

Ash