Hi,

Has anyone else been affected by the [apparent] disappearance of Letz Talk & Master Wholesalers Limited Leicester?

We took out 2 contracts from them in August 2007 with a promise of cashback - one with T-Mobile and one with Vodafone. When we received our first bills, we took them to the shop and they issued us with 3 post-dated cheques per contract. The first cheque was due to be deposited in December. However, at the end of November they wrote us a letter saying that they were changing bank accounts and would need to re-issue the cheques so we had to take the cheques back to the shop. We did so and were told to come back on 7th Jan 08 to collect the new cheques. We went back on 7th Jan and the shop was closed. It has been closed since!! They owe me £759.00!!!

If you have also experienced something similar then please please get in touch. Let me know what you have done so far and we can hopefully do something together!

Thanks!

Hi

Yes, I have also been affected by this. I did have a contract with them before and I was given full cash back after my first bill arrived. I thought that they were ok, so when my contract expired, I took out another one with them. Same issue as yourself, 3 PDC's, no i cannot get hold of them. I was meant to pick up new cheques yesterday, 12/01/2008/. I don't think there is much we can do.

any ideas???

Let me know

Thanks

Exactly the same situation with me.

They also had shops on Green Lane Road and Evington Road (I got mine from the Belgrave Road branch) so I went to have a look today. The Green Lane Road shop was closed so we asked the shop next door and they said that the shop had been closed for a month. The Evington Road shop has been taken over by Discount Mobile Communications (DMC) Ltd. They said they took over the shop in Oct 07 and have no idea about Letz Talk.

I'm going to give trading standards a call tomorrow. Let's see what they say. I'll let you know.

Let me know if you get any further info.

Cheers!

Hi all

We took out a a buy one get one free contract with them in june. Like you all we got told to send the cheques back and we will get sent new ones. We phoned up on the 7th of januray and the phone line was dead. I have got some information which might help you solve the problem.

Apparently the owner of this company has another business called :


Name & Registered Office:
MASTER WHOLESALERS LIMITED
212 GREENLANE ROAD
LEICESTER
LE5 4PA
Company No. 05670191 (previously trading as Master Talk Ltd - Chk this info from Companies House website)

(I asked Companies House about this company and its still live and running, but the staff have changed from 8.1.08 (even the directors are new).

Also if you look at the cashbk cheque copies, they were from this company. So I'm sure we might be able to obtain more info frm them.

So now what we need to do first is write formally to Letz Talk and send a copy to Master Wholesalers asking for payment within 14days.

And when posting, do not send by recorded delivery BUT pls do obtain a proof of postage (a certificate from Post Office).

If nothing heard within 2wks, Trading Standards will advise us what to do...

But pls make sure all copies of contract, chqs etc are kept.

Trading Standards
t: 08454 040506 (Consumer Direct for consumer advice)
e: consumer.protection AT leicester.gov.uk <mailto:consumer.protection AT leicester.gov.uk>

They had not yet recd calls/complaints re: Letz Talk (whose Parent Company as per T Mobile is 'Master Talk'). But have advised to spread the word round too ppl to call them and log this claim so that with so many complaints they have to look into this matter more seriously

So pls pass the mesg around and do report this matter to the Trading Standards.

If you have anymore information then please post it

Hi Aa,

Thanks for the info but I visited 212 Greenlane Road today and there is no one there so is there any point in writing to this address? Or this is just a process we have to follow according to Trading Standards?

I will be calling TS tomorrow to log my complaint. Anyone else out there...please do the same!!

Cheers!

I am not really sure but i think this might be the process so i would do that but i will try to find out

thanks

Thanks for your advise. I Will follow your advise. pls keep the blog running to helps other. If I do not the money I will loss over £1000 pounds. I took out two phone contracts.

AKJ

Hi All,

Thanks for all the info you guys have posted so far. I thought I was alone in this.

I will also send them a formal letter and see what happends.

I have also contacted my service provider advising them of what has happend and they said they have a team who deal with companies who offer cash back and then go bankrupt. I am waiting for a phone call from them .

Its worth letting your service provider know about this.

Good luck all

Hey

who is your service provider is it 3 by any chance

a

Hi everyone,

I’ve also a victim of this cash back deals…. Aa I’m with 3 and Vodaphone and have advised them of this, but they said it can take up to 4 working weeks!!

I’ve done exactly as what everyone has suggested, but can’t we just stop our direct debit with the service providers?

What I did hear someone say is NOT to accept the lower tariff, to manage monthly bills. This won’t entitle you to ‘Cash-back’ any longer. Just be persistent and say you want your money back to service providers.

Av

Hi AV

Are you saying that if we downgrade our tarrif we wont get the cashback if the people do get tracked down and also do 3 have the department that deals with the cashback fraud or is it just vodaphone

thanks

I’ve only spoke with 3 and apparently it can take up to 4 ‘working’ weeks for them to look into this.

Vodaphone I’ve been e-mailing their customer service department and they said someone from cash back department will ring back.. that was Thursday – still heard nothing from them.

But yes, what I’m saying is don’t settle for the lower tariff with the providers, because this means you will NOT be entitled to any payments you’ve made till now.

Hi, I've got the exact same problem as the original post!! Am clueless on what to do. I would aprreciate it if you could keep us posted on what is happening or what I can do!

Thanks! xxx

Hi Av I

i was thinking of downgrading my tarrif as in the end if we dont get the money back then atleast we have saved some money so are you saying that we shouldnt do this thanks for your help

aa

Hi, I too have been a victim.I spoke to the person that worked in belgrave branch in Dec and was told to pick up the "NEW" cheques in Jan but guess what...Its SHUT DOWN. ....I WANT MY MONEY BACK!!!!.. if we dont here from these guys soon i say we take it to small claims court and the more of us make complaints to trading standards the easier this will be.Please keep this thread going and keep posting new info..thanks

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