Lloyds has been the only bank ive ever banked with, nearly 20 years now, but the past couple of years ive been getting frustrated with them (more to do with my local branch i guess).
Ive got a cash ISA with them with around £6000 in which ive had for about 3 years now, I took the money out of it about 18 months ago and put it into a current account with them on there recommendation since the account was offering a higher interest rate than my ISA was. This is a minor thing and i know i could of said no but looking back i find it amazing they would make a recommendation to hold that sum of money in a current account i use for my daily transactions instead of a more secure account?
Anyway around last August i got a letter saying the interest rates were changing on the current account so i transfered it back into my ISA which by now was dated and was offered a rubbish 0.41%. I had a letter in January telling me i should call in and swap it over to a new ISA offering i think 2.65%. I called in on the 6th on Jan and requested the change and the guy who served me was the same guy who told me to put all my money in my current account the year before, he didnt swap it over there and then and instead took my letter of me and said he would sort it for me if i wanted go and just leave him to do it that day. 3 weeks later i checked my online banking and the interest rate was still showing 0.41% so i called back in and spoke to somebody else, they called the guy over and he said it was done it just wouldnt show up online, the other clerk said it wasnt showing up on there system either but he said that was normal.
At this point i felt he had just forgot and he would actually change it over after i left and since it was only 3 weeks interest i wasnt overly bothered. Now today i called in at the bank to cash some money in and the clerk behind the counter tells me my ISA needs updating as its only giving me 0.41%. I end up back in an office after telling her what happened with the same guy who should of sorted it the last 2 times. He swapped the ISA over there while i waited and i asked if it would be backdated to January when i actually requested it be swapped over in the first place and he said he wasnt sure and i should wait until next april to see what interest i got. At this point i got up and left.
Ive worked out roughly i think ive missed out on over £40 in interest that it seems i wont be getting. This is the latest thing with various other issues ive had and i dont know whether to just leave them, in which case who to bank with (ive read Halifax and Santander have terrible customer service but some of the better rates). But also whether i should complain about the service, and whether a meeting with the manager would be best or to do it in writing?
Thanks for anybodys time advance.