After being so disappointed with Santander's customer service, I just applied for co-ops current account (£13 per month) for the range of insurances and services that come with it.
However I'm a little concerned after reading the reviews for Co-Op. (delays in transactions, poor internet banking). Having said this, I know ALL banks have upset customer's and people are more prepared to report bad experiences than good.
Before I sign the paperwork, I just wanted to know if anyone has any experience of this account and how was the switch from another bank?