hi all who read this post,and thx for taking the time to. i have an bush 26inch lcd tv,ive had it about 14 months and now the picture has gone, i still get sound but no pic. my question i ask you is can i take it back to argos where i purchased it and ask for a refund or a new t.v,i read somewhere under the consumer law i may be able to im not sure. the thing is i cant find my reciept so have no proof,do i have a chance or not.

I know its a long shot but i expect a £400 tv to last longer than 14 months,thx for any advice and hope to hear soon

cheers dave

similar thing happened to me i had a new samsung 32inch lcd after 6 months half screen went strippy paid cash at argos and had no receipt.

phoned samsung as still in the 2 year warranty who were v helpful took the appliance number from the back and sent somebody round who fixed it within a week.

Do you still have a warranrty with the tv??

thx for answering,im not sure if it is under warranty,i thought they only come with a 1year warranty,i suppose i could ring them up and see if it is or not. i never thought of that lol so thx for pushing me in the right direction

Hi,

Regardless of warranty, under the Sale of Goods act (cant remember which year) you have up to 2 years, and up to 6 years in scotland, within which you can return goods for repair or replacement to the shop. They might tell you to use the warranty, however, once you go down the warranty process with the manufacturer, you lose all rights to invoke the sale of goods act. By doing this, the shops are simply trying to avoid dealing with the problems themselves, and passing the buck.

Print out the act and take it into the shop with you, highlighting the necessary clauses, as most shop staff aren't trained to know this legal information.