Im a landlord and roughly a year ago the letting agency told me that the tenant in the downstairs front bedroom reported damp so I instructed the letting agency to "sort it out" at my expense off course as I understand it is a problem I am obliged to deal with as a landlord. It transpired the letting agency simply sent a handyman around who cleaned the damp and painted the wall beneath the window and charged me £45. A few months later the tenant complained again and I told the letting agency to deal with it using their contractor but this time to deal with the problem - the damp. However they did the same thing again, so I contacted a contractor myself and had a part damp proof course in that wall of the room carried out which cost roughly £300. The tenancy came to an end and a new tenant moved in and I thought the problem had been resolved but the new tenant complained of damp too and I didnt know what else to do so I bought the tenant a dehumidifier. However, the tenant complained again recently and said if the problem is not resolved she will withold rent and I told the letting agency to send someone around to resolve the problem because I simply dont know what else to do.
This time they had a damp report carried out and the contractors report said that there is no evidence of rising or penetrating damp in the property. The problem is condensattion which is evident throughout the property. Isn't this due to a lack of ventilation? As I used to live in that property and it was perfectly alright but now the bathroom walls have mould growing on them, so isn't this down to the tenants not ventilating the property properly,Plus they have bought themselves a tumble drier which is not vented to the outside.
The contractor recommended installing a drimaster ventilation system in the loft for these condensation/mould problems. I have always tried to be reasonable with the tenants and always tried to resolve any problems as quickly as possible and always at my expense off course, however this system will cost around £700 and I simply can't afford it and I was wondering if I am obliged to have it installed if it is a condensation problem not a damp problem. The letting agency have told me if I don't contact them in 4 days they will go ahead with it anyway.