I am trying to call the numbers given on their letter but can't get success....In last 2 days I tired to contact them atlest 50 times...and then fianlly I sent them a ltter saying that I don't want the discount or free delivery but I want my sofa on time....I used their prepaid envelope to send the letter....

Hi All

Yes we too had the letter from Land of Leather on 19th February 2009 offering delivery in 10-12 weeks together with the free delivery or 5% discount.

Having just sent the time is of the essence letter to all concerned parties on Friday 19th February I phoned Consumer Direct to make sure that we would not be shooting ourselves in the foot if we responsed to LOL.

I was advised that if we were happy to accept the furniture under the revised terms to send an accompanying letter again stating time is of the essence and stating the very latest date on which delivery would be accepted, which for us would go from 7th May 2009 (This was the end of the 14-18 weeks quoted when we ordered on Jan 1st 2009) to 11th May 2009 (the 12 weeks from 16th February date of LOL letter), and if the furniture was not delivered then the contract would be terminated and we would take our business elsewhere.

To be honest we were considering agreeing to their terms as it was only four days outside of the original timescale but after reading the later posts we are thinking why should the administrators call the tune and expect us to dance...afterall so far their information has been inconsistent and the update via the LOL website now non-existent so is this just delaying everything yet again. Afterall if this letter was coming out why could no-one tell me this when I spoke to the Hotline on Tuesday nor when I spoke to the store the same day????

We have just sent our second e-mail to BBC Watchdog hoping that they will take up the challenge and advise us..with the request from LOL to answer their newest letter in 7 days ...they cannot answer a letter in 14 days how does anyone know what to believe!!! For anyone else wanting this I have attached the link http://www.bbc.co.uk/watchdog/gotastory/?thanks

Therefore we are going to go with the post from Lawro and cross through the form stating that if they are unable to meet the deadline of 7th May 2009 they can go whistle!!! We are not going to forego our original rights and having already sent a time is of the essence letter have stated our intention.

Also just thought if everyone is getting the same letter with a timescale of 10-12 weeks, does this make the whole thing less credible as surely all orders would have been at a different stage e.g. some made ready to go..some not yet maufactured... and hey presto everything is on the same conveyor belt!!!

There is info on the Conditions of Sale form Section 11: stating that if LOL order may not be cancelled unless LOL are in breach of their obligations to you. there is also the clause on the Credit agreement Section 3 that if the contract is not fulfilled , perhaps because the supplier has gone out of business, you may be able to sue the creditor. I believe that with a credit agreement the finance company is equllay liable for the supplier's breach of contract providing the purchase was over £100 and under £30,000. This means you may claim against the supplier, credit company or both jointly...this would be in the case of a deposit having been paid obviously. Look on the Citizens Advice Bureau website....I now have so much info printed it is mad!! or is that me????

Hoping we soon get some more satisfactory answers and keep in touch LOL refugees!!!

Hello everyone,

I ordered a suite £999 7.1.09 for delivery 'late February' I got the 10/12 week letter. I emailed, no reply yet. I visited the shop to cancel it and they said they could not and I had to do it through the administrators. I spent an hour this morning 9.15 to 10.15 getting answer service. I was about to sign up when I read your emails. I had one more try for about 10 minutes. Surprise!! Surprise!! I got through to 'Wendy'. She told me to write on the 10/12 letter saying I wanted to cancel and I would receive confirmation in the post in about a week or so.

I am going to do this and will let you know when confirmation arrives.

I have no reason to believe she gave me incorrect info. But please don't blame me if this is wrong.

Hello everybody suffering at the 'leather match' covered hands of Land Of Leather!

To the poster above who got through to the 'dedicated helpline', that is outstanding! I'm yet to speak to any members of staff!

I sent my letter back last week (asking for free delivery), also with a request written on the back asking for anybody who knows what the hell is going on, to ring me as a matter of urgency. I thought if there is a slim chance of them fullfilling my order, i might aswell accept their offering.

I actually got a call from the Land Of Leather Leeds branch on Saturday. The woman told me that they might be able to allocate me some stock. She finished our conversation by mentioning that if she rang back, it would be to arrange a delivery date. I was quite taken up by this call and was pleased that i actually felt a pulse of information from Land Of Leather. Three hours passed with no call. I rang them back on the number she called on and asked about the progress of my stock allocation; to which then she proceeded to say that she hadn't called back because there was no stock to allocate to me at present. Thank you for teasing me!

Today i rang the Leeds branch asking for a status update on my order. I was told that the system said my order had been secured. And that was it.

Me and the missus have been together for 10 years and have never bought a sofa together. We've always had hand-me-down gear from our relatives. We thought we'd bite the bullet on the 1st Jan and treat ourselves. Thank you Land Of Leather, you've been the thorn in my side and will continue to be for the next couple of god damn months.

* Think DFS...

* Harvey's - the furnature store...

These were subliminal messages, not just annoying adverts. Damn you Land Of Leather, damn you!

Simon

well here's another LOL discruntled and very frustrated customer we have received the same letter offering free del or 5% we phoned the store saturday 28th feb 2009 and were told by the staff that the suppliers stopped production as soon as they heard that the administrator had been called in to the land of leather and the goods won't be produced until the administrators get the signed letters back which will confirm that you still want your original order and we think the best way forward is to send the letter stating that "time is of essence" (great idea) all we want to do is cancel and go somewhere else as we have lost faith in them but cannot seem to get out of this mess, good luck to anyone that manages to get their order cancelled we are certainly going to try .

Hello everyone

I almost fell off my chair on Thursday 26th Feb 2009 when I had a phone call from Land of Leather and spoke to a very helpful lady.

We had sent the time is of the essence letter which she had just received and the lady was asking if we had had the letter saying about the 10-12 week confirmation together with the offer of 5% or free delivery.

I said that yes we had received the letter on the day that we posted our letter to LOL. (After much debate and trawling the internet we did as one of the above LOL refugees suggested and returned the LOL sheet crossing through the boxes with PLEASE CANCEL ORDER. (I also attached our time is of the essence letter))

I explained to the lady our concerns of whether we would actually receive the furniture as why was everyone whatever stage of their order getting the same letter?? What happened should there be a fault? We had seen disgruntled postings on other sites who had had problems with the furniture we had ordered so were really not convinced we still wanted that furniture!!!

I explained that we had sent the letter back Thursday 26th with the aforesaid crossing through saying we wanted to cancel and she said they were now at the stage that if customers wanted to cancel then the order would now be cancelled. She explained that initially while Deloitte renegotiated with the suppliers this was not possible. Obviously as there are many customers going to be returning the forms it may take a few weeks but we should get our order cancelled now.

I was told that Deloitte have renegotiated and the suppliers have now accepted trading with Deloitte and goods will now be supplied for those who wish to continue with their orders.

Hope this helps and that you all get your phone calls very soon!

I decided LOL could go jump and haven't even bothered sending the form back. However if they try and turn up with a sofa for me in 12 weeks I won't be taking it. Basically I'm fed up with trying to get thru to their non existent helpline. Anyway on Sat I went to DFS and bought a new sofa. Will still take 12 weeks to get and will cost about £500 more than the £900 I spent, but anyone who thinks they will be okay when they get their cheaply made LOL sofa which develops a problem will be a bit shocked when they find noone gives a *** about them anymore. Thats why i was happy to wait longer and pay more with DFS. At least they will still be around to fix any problems.

Suppose I should write to LOL and tell them to stick their sofa tho.

Hello again,

I have not had confirmation of my cancellation yet. Too early to expect an answer?

I ordered a 3 and 2 seater from Harveys last monday 23.2.09 and it is being delivered tomorow 3.3.09. 8 days !!!

Harveys also gave me an extra 15% of when I showed them my LoL order so I got a similar suite for about £20 less than my LOL order.

Well recommended.

Hello

I've just been to an SCS store and they are offering 10% off for anyone with a Land of Leather order. Apparently this applies to all their stores. I've got my eye on a suite but want to wait for formal confirmation that our LOL order is cancelled first.

The SCS store had received a letter from their head office saying that LOL has ceased trading now, although this may just be speculation on someone's part. However my local LOL (Nottingham) has a big sign outside saying "administrators sale - this store must close" even though they are not on the list of the LOL 'official' 33 store closures.

I FINALLY managed to get through to the helpline (after over 2 weeks of trying..) by repeatedly pressing the '0' as someone suggested, and they've confirmed that we are able to cancel our order. Our deposit should be repaid within 10-14 days, or so they say. I will confirm their own words back to them by letter today, just to be on the safe side.

Hooray!!!

This morning we received confirmation of termination of our order with Land of Leather.

The letter starts: You have indicated that you wish to cancel your order due to the Company being unable to fulfil the order within a timeframe acceptable to you. This letter confirms that your above order is now formally terminated.

If you signed a finance agreement at the time of placing your order then a finance cancellation request will be presented to your finance company.

If you are due a refund as a protected creditor for an amount paid tothe Company then the following will apply depending on the method by which you paid................

We hope that every other LOL refugee has a satisfactory outcome after this thread and wish you well with the furniture you end up purchasing.

Thanks to everyone for their help.

Yippee!! Us too - exactly the same letter by the looks of it, also received this morning.

Here's hoping everyone else has a satisfactory outcome.

hi - really pleased for you and glad to hear they are sending out mail when did you send your letter we sent our just over 1 week now and would like to be on the yipeee boat - well done

Hello - we sent a letter to state that we wanted to cancel on 5th March. This was in addition to my phone call and several emails. The LOL letter confirming our cancellation arrived today (Sat 14th), although I've just checked the date on the letter and it says 9th March - a bit slow even for 2nd class!

I hope you get it sorted out very soon.

Hi there

We sent our Time is of the essence letter on 19th February and the crossed through form asking to cancel on 26th February 2009 in their reply paid envelope.

Hope you get your letter soon!!