Hi all,

         I have Broadband Starter Package at £14.99 a month with a Speedtouch Connection, I keep getting cut off after sometimes only an hour online, Ihave to re-connect always and sometimes if I am lucky get enough time to write an e-mail then it cuts again, this has been happening the last week regularly, I have contacted Technical support several times done all the usual tests, changed filters on phone re-installed the connection and still have the problem, what I cannot understand is that it is actually connecting but then it is cutting off, could this be a problem with the line or the provider Orange, I really cannot stand to phone them again at 50p minute just to get fobbed off yet again, any advice please I am very grateful.

loveistanbul:

Hi all,

         I have Broadband Starter Package at £14.99 a month with a Speedtouch Connection, I keep getting cut off after sometimes only an hour online, Ihave to re-connect always and sometimes if I am lucky get enough time to write an e-mail then it cuts again, this has been happening the last week regularly, I have contacted Technical support several times done all the usual tests, changed filters on phone re-installed the connection and still have the problem, what I cannot understand is that it is actually connecting but then it is cutting off, could this be a problem with the line or the provider Orange, I really cannot stand to phone them again at 50p minute just to get fobbed off yet again, any advice please I am very grateful.

 

Do you know anyone who has a spare modem? If you can find someone who has a spare Ethernet modem then you can see whether the issue is your line, the modem or your PC.

Good luck :)

Daniel306:

loveistanbul:

Hi all,

         I have Broadband Starter Package at £14.99 a month with a Speedtouch Connection, I keep getting cut off after sometimes only an hour online, Ihave to re-connect always and sometimes if I am lucky get enough time to write an e-mail then it cuts again, this has been happening the last week regularly, I have contacted Technical support several times done all the usual tests, changed filters on phone re-installed the connection and still have the problem, what I cannot understand is that it is actually connecting but then it is cutting off, could this be a problem with the line or the provider Orange, I really cannot stand to phone them again at 50p minute just to get fobbed off yet again, any advice please I am very grateful.

 

 

Do you know anyone who has a spare modem? If you can find someone who has a spare Ethernet modem then you can see whether the issue is your line, the modem or your PC.

Good luck :)

Hi Daniel,

               I had a Ethernet modem sent me Daniel but could not use it with my computer I did not have the connection on the back of my computer to be able to use it.  Have you got this package? 

Daniel306:Ah. Bummer. Did the connection ever work flawlessly?

Hi,

     It worked very well when it was Wanadoo and then Freeserve I hardly had any connection problems I also lived in another area and wondered if it was the area to where I moved to is the problem.  I might change over not sure really what to do, thanks for the reply.

Daniel306:Sounds like a line issue to me but I could be wildly wrong :)

Yes Daniel the thing is mate we had a line check done several times, I want to have another one done but not sure I cannot afford to pay the 50p minute already clocked up 12 minutes this week alone. 

loveistanbul:

Daniel306:Sounds like a line issue to me but I could be wildly wrong :)

Yes Daniel the thing is mate we had a line check done several times, I want to have another one done but not sure I cannot afford to pay the 50p minute already clocked up 12 minutes this week alone. 

Try searching on http://www.saynoto0870.com for a cheaper or free number to call them on :)

Daniel306:

loveistanbul:

Daniel306:Sounds like a line issue to me but I could be wildly wrong :)

Yes Daniel the thing is mate we had a line check done several times, I want to have another one done but not sure I cannot afford to pay the 50p minute already clocked up 12 minutes this week alone. 

 

Try searching on http://www.saynoto0870.com for a cheaper or free number to call them on :)

Thanks for your help mate, yes that has been suggested before I read on the forum

Cheers Rich

Ensure that power saving for both the modem itself and the USB ports are disabled.

Download and install the 8M drivers from speedtouch.co.uk.

Download and install the Dr SpeedTouch program from speedtouch.co.uk.

Do you have an NTE5 type BT master socket? There's an image here:
http://
img171.
imageshack.
us/img171/243/nte5qb8.
jpg

Complain to admin here about the ridiculous implementation of the board software and the crippling limitations that are imposed by it. They make enough money from your referrals to employ a full time moderator to monitor links etc!
I could give direct links to the software etc that that you need but it's simply too much hassle.

A NIC, which is what you need for an ethernet based modem, is simple to fit, virtually installs itself and costs around a fiver. You will see an appreciable performance gain.

Dai Young:

Ensure that power saving for both the modem itself and the USB ports are disabled.

Download and install the 8M drivers from speedtouch.co.uk.

Download and install the Dr SpeedTouch program from speedtouch.co.uk.

Do you have an NTE5 type BT master socket? There's an image here:
http://
img171.
imageshack.
us/img171/243/nte5qb8.
jpg

Complain to admin here about the ridiculous implementation of the board software and the crippling limitations that are imposed by it. They make enough money from your referrals to employ a full time moderator to monitor links etc!
I could give direct links to the software etc that that you need but it's simply too much hassle.

A NIC, which is what you need for an ethernet based modem, is simple to fit, virtually installs itself and costs around a fiver. You will see an appreciable performance gain.

 

Excellent advice. I also had another thought which is probably totally irrelevant given that your PC seems to be old. Are you using Vista? I suspect not but if so then turn off all power saving options that will send your PC to sleep other than turning the monitor off after a while. Vista has known issues with networking devices (ethernet, wireless and otherwise) going to sleep and not waking up.

Dai Young:

Ensure that power saving for both the modem itself and the USB ports are disabled.

Download and install the 8M drivers from speedtouch.co.uk.

Download and install the Dr SpeedTouch program from speedtouch.co.uk.

Do you have an NTE5 type BT master socket? There's an image here:
http://
img171.
imageshack.
us/img171/243/nte5qb8.
jpg

Complain to admin here about the ridiculous implementation of the board software and the crippling limitations that are imposed by it. They make enough money from your referrals to employ a full time moderator to monitor links etc!
I could give direct links to the software etc that that you need but it's simply too much hassle.

A NIC, which is what you need for an ethernet based modem, is simple to fit, virtually installs itself and costs around a fiver. You will see an appreciable performance gain.

 

Hi Dai,

           Thanks for the information as I write I have now had 1 hour and 10 mins connection time this is what baffles me about the connection?  When you say download the 8M drivers from speedtouch.co.uk do I have to re-install the speedtouch connection again? or can I download without re-installing the disc.  I am not sure what master socket I have it looks very much like the one you have described  http://
img171.
imageshack.
us/img171/243/nte5qb8.
jpg

Thanks Rich 

ty4that:Do you lose anything when you cut out/in?

Hi This is the strangest thing I do not lose anything when it cuts out just re-connecting is a pain

Daniel306:

Dai Young:

Ensure that power saving for both the modem itself and the USB ports are disabled.

Download and install the 8M drivers from speedtouch.co.uk.

Download and install the Dr SpeedTouch program from speedtouch.co.uk.

Do you have an NTE5 type BT master socket? There's an image here:
http://
img171.
imageshack.
us/img171/243/nte5qb8.
jpg

Complain to admin here about the ridiculous implementation of the board software and the crippling limitations that are imposed by it. They make enough money from your referrals to employ a full time moderator to monitor links etc!
I could give direct links to the software etc that that you need but it's simply too much hassle.

A NIC, which is what you need for an ethernet based modem, is simple to fit, virtually installs itself and costs around a fiver. You will see an appreciable performance gain.

 

Excellent advice. I also had another thought which is probably totally irrelevant given that your PC seems to be old. Are you using Vista? I suspect not but if so then turn off all power saving options that will send your PC to sleep other than turning the monitor off after a while. Vista has known issues with networking devices (ethernet, wireless and otherwise) going to sleep and not waking up.

Hi Dan I have Windows XP Home Edition and this has no connection facility for Ethernet