It’s all well and good to shop for the cheapest broadband deal but what happens if something goes wrong? BT has now made its technical support and customer services phone line free of charge – but how does this deal compare to the rest of the market? Rob Barnes examines ways to keep your broadband costs down to avoid putting pressure on your bank balance.

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Have you suffered when you've had a problem with your broadband connection? How much have you spent on calls to your internet service provider's technical support? Click reply to have your say.