Must admit I am normally answering posts helping others, but this time MS.com I need your help..
I purchased two £10.00 iTunes gift cards for early christmas presents for my two sons from Morrisons Supermarket (they all sell these cards and others like Next etc) on Saturday 6th December. I wrapped them on the same day as purchase and they were presented them at my works christmas party. I let them open them and went to redeem them on the Itunes website. It came up with a message that the cards were not active and to return them to the retailer (Morrisons). I checked the receipt and it had a message at the bottom stating allow 24 hours for the cards to be activated. Disheartened I told my lads to wait. They have done, and by the morning of Tuesday 9th the cards were still displaying the same message on the itunes site.
I went back before I went into work that morning and simply got dismissed by saying it was nothing to do with them, as far as they were concerned the cards were bought, active and they were unable to issue a refund, as they state, on the reverse, which is the case, but in small writing, somewhere amongst this big paragraph is a sentence which states they cannot be exchanged for cash or refunded and I should take it up with itunes.
This I did I sent them an email detailing the cards numbers etc via their site and I have received a reply, from a gentleman called Vernon, who said indeed the cards were inactive and their records showed they had been purchased on 28th February 2008 ?? and asked me to fax them a copy of the original receipt and a copy of the front and back of the inactive cards. This I have done today.
Through my emails and on my fax I have asked them for a refund. As the cards didnt work I purchased £20 via their own site.
However I have received two emails, one from a Stephen, who acknowledged receipt of my fax saying "oh yes" the cards are now active and one from the original complaint handler, Vernon, appreciating my request for a refund, but that department says "no" and to redeem the original cards.
Have I simply lost out here, I wished to buy £20 for my sons, have they gained now £40. In this time of economic downturn I simply cant afford £40 on downloaded songs!
What, if anything should I say to Itunes...