I moved into a new house in October and due to lack of signal (its quite a rural area) I shopped around and using network coverage checkers decided o2 was the best option. I ordered a new phone/contract online and it arrived 1st December. Immediately it was obvious that the signal wasn't any better than T-mobile had been however because we knew the area was bad I wasn't sure what to do so I kept hold of it and thought I'd just have to get on with it. I've sinced decided I'm ridiculous for thinking I could have 2 years with a phone I cannot make/receive a call from my house and contacted them today. (yes I know outside my return period, I'm stupid!) They did a couple of test calls to my handset (after asking me to remove voicemail) to verify that I was not able to receive calls however then came back to me and said they could not log it as it had been like that when i took the contract and was not a new issue. So why test my line? Again, I know I should have contacted them sooner however I feel its unreasonable that they expect me to pay £30 a month for 2 years with no service. They advised I switch my phone settings from 3g to analogue but didn't know how I did that and were going to call me back. I'm still waiting several hours later and they are now closed.
A few points, I'm aware I'm outside their return policy period.
When I called they said the coverage data on the internet (which is how i decided who to go with) hadn't been updated since 2009. Surely that is extra ground for them to allow me to return it regardless of timescales? I also searched on Ofcom and there are only 2 local masts both of which belong to Orange.
As far as I can find through research online they offer no kind of booster for signal like some of the other networks?
Has anybody got any advice on how I can either get out of my contract or even reduce my monthly rental if they won't do that or boost my signal so I can actually use the free texts/minutes I'm paying for?
I have a toddler and it makes me nervous that I have no phone upstairs. If somebody broke in during the night etc I wouldn't be able to call anybody or get help.
Any help much appreciated