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Important info - How to get out a 3 contract

Last post Fri, Jun 26 2009, 1:26 PM by Tofolo. 4 replies.
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  •  Wed, May 20 2009, 8:16 PM

    Important info - How to get out a 3 contract

    If anyone is stuck in a 3 contract then you can get out of it right now for nothing. they are removing part of the the T&C's that allows you to go onto any other 3 network and use your phone just like home.

    this means that if you go to a 3 network in another country after june you will pay roaming charges and the data is super expensive - £2+ per Mb

    So because they are doing this you have a few weeks to just call up and ask to leave - honest you can call up customer service and ask them - all you have to do is saying you want to leave as they are changing terms and conditons on '3 like home'.

    • Post Points: 20
  •  Tue, Jun 02 2009, 6:15 PM

    Re: Important info - How to get out a 3 contract

    Direct from the "3 like home" page:

    "we reserve the right to ... amend or withdraw this promotion at any time"

    • Post Points: 20
  •  Tue, Jun 02 2009, 7:14 PM

    Re: Important info - How to get out a 3 contract

    Yes thats correct but the change in terns of pricing means you can get out the contract, i used to work for 3 and this has happened 3 times in the last 6 years since launch in march 2003. I now work for another mobile company and this has happened when they changed pricing on 0845 numbers. 3 even sent customers an mms saying they were removing 3 like home and if you read it they even had it advertised.

    For proof browse to http://mobile7.three.co.uk/sdf/3lhactive1 but you have to do it on your 3 mobile and not the normal internet as its a 3 mobie site only. Read the very bottom of the page 'Finaly because of the 3 like home change, its only fair that we point out your right to end your contract with us, without paying an earlly cancellation fee'

    • Post Points: 20
  •  Fri, Jun 26 2009, 8:53 AM

    Re: Important info - How to get out a 3 contract

    Can this be used to get out of 3 mobile broadband aswell? I have an 18 month contract with them which I have had for about 9 months & want to get rid of it as it's rubbish. Thought I could just downgrade my contract so that I wasn't paying much but apparntly that isn't allowed!

    • Post Points: 20
  •  Fri, Jun 26 2009, 1:26 PM

    Re: Important info - How to get out a 3 contract

    Hi

    As far as i am aware the answer is yes, IF you were allowed to take your mobile broadband abroad and use it in these countries then you would have been able to get the '3 like home prices'. If you think about it, a Mobile broadband device is just a phone without buttons or a bit to talk into but it still has a SIM and communicated with the network. It even sends SMS and i would imagine the price plan is just a data and SMS one but there is no reason why the billing platforms could not be modified to allow you to put that sim in a phone and use it. So you should have the same rights as a mobile phone user

    Anyway i think you are now to late - i posted thìs in May over 1 month ago and i would imagine the window has closed. You could try, i would recommend writing to the chairman and address it to the Star House office - its on the 3 website if you find the company side of the site - google '3 uk company site'.

    If you send letters to the Charmian they go to an executive complains department rather than just customer services, say you were not notified as you have not received the SMS but just found they are removing 3 like home and you were planning to go to italy for 3 months and thats one of the reasons you bought it but now they have change the T&C's you want out as its unfair.

    I cant guarantee you will get out but you might as well try.

    • Post Points: 5