Hi all, Only just come across this thread.. WOW what a shocker..... Not to mention the amount of statements being made with incorrect information... If anyone has any question about talktalk, fee free to ask, we monitor this forum along with talktalk`s Members forum. We are more than happy to help Thanks

just to let u know 0845, 0844 and 0870 are free from either june or july

i used to work doin door to door for talktalk and i worked there a month thinkin it wos a good deal til i came here and noticed its cheap at first then prices go up. its all a con. and i havnt bin paid for wot i done so the company i work for is crap too i bet they got paid not me. so i screwed customers and company screwed me .

I work in a call centre selling talk talk, im glad i came across this site, because my gosh.

 

STOP PHONING SALES TO COMPLAIN OR QUERY YOUR BILL! ALL SALES CAN DO IS SELL YOU A PRODUCT, WE CANT EVEN TRANSFER, SO WHY RING US, WE WILL ONLY TELL YOU TO PHONE CUSTOMER SERVICES!

We work on a conversion rate at work, and i have to convert 22% of the calls I get to sales, if I don't, it means I don't get any commision, even if i make like 25 sales, i still wont get it, so please stop phoning the 0800 numbers, they are all the sales lines, the 0870 numbers are free from talk talk landlines.

 

please im begging you, im trying to save for glasses, my eyes have gone really bad, please, dont phone the 0800 numbers for anything other than wanting broadband or phone packages.
 

What an entertaining thread this is!

1st off some of my opinions. Door canvassing is a perfectly ligit and reasonable method of taking your product or service to market if done in the right way. To those who object to it I would ask which is more ethical face to face marketing that is clear and obvious or multi national corporations that use loyatly and points cards to to sell to you via the 'back door'?

2nd BT's levels of service are unbelievably bad. When I wanted to cancel my broadband and phone it took me no less than 8 hours of waiting on the phone (spread accross 10 or so half hour plus waits) to get it done (on a NGN as well - more revenue for BT).

My Girlfriend recently wanted broadband. Same issue (on a sales line), no communication between departments and 5 calls and over 7 hours worth of waiting later she still had no idea what BT would charge to install.

im concerned with ppl that signing up with talk talk i made this mistake because of thier cheap prices.

I made this mistake and did kick myself around the house for 3 days solid shouting the words "YOU CRAZY NOOB FOOL"

i do know a little about networks wont go into now :-), but i have to agree with DAI YOUNG about connection speeds and talk talk missleading customers about thier 8 meg (Cough 2 meg if lucky)download speeds shame on them.

and Beware if a door knocker calls on  offering to sell you a plate of ***  ask him to hold it up underneath you will see the TALK TALK Label.

 

LOL that of my chest im set for the day :-)

 

I'm sorry- I have to say this. To anyone who works for the Cobra Group- they are 1st class sh*tpots. Certain individuals tried to blackmail, terrorise and bully me when I was part of the organisation, and I came close to a full-blown nervous breakdown. Earn all you can in 6 months and jump ship; there are some truly unscrupulous people there and if they decide to destroy you, where's your help? It's a nasty, incestous little world and you forget what your life was about.

Sorry but I couldn't feel more strongly.

I've had no problems with talktalk. Switched over 15 months ago. Phone line was set up as stated. The free broadband was going to take 3 months. Infact it was available in just under 6 weeks. My bill never seems to go over £25 per month. That includes line rental, broadband and telephone calls. However,I do seem to get ripped off by 0870 and 0845 numbers. That was the case when we were with BT previously. I was so happy that I have had talktalk installed in my son's house and there have been no problems. I do not work for talktalk and I am not an expert. Just a happy customer. Kevin 

Talk Talk are extremely good. Thank goodness I changed over from Tiscali to Talk Talk, support second to none

Just found this site. Retired and was a broadband virgin when I signed on to talk talk a year ago,when i realised that  it was not Free Broadband in my area was told that it would arrive "soon"  How many were told this , and when is soon?

Hamlet:In answer to Boro Bob regarding leaving a BT contract.  I had just completed my first quarter with B.T's Option 3 when I decided to join TalkTalk. On reading through B.T.literature, it said "you may incur a termination charge", so imagine my astonishment when I rang B.T. and was told that I would be charged £272.00, YES £272.00.  

So my Talk Talk door knocker was lying to me when he told me that they would 'just take care of it'? Suprise suprise! To give him the benefit of the doubt, he was probably just ignorant.

Ironically, he seemed suprised when I expressed the opinion that Talk Talk had a bad reputation. He certainly did nothing to enhance it.

 Apologies to the Talk Talk reps watching this thread, as I have ended up just moaning. I honestly wish Talk Talk would sort them selves out, because if they could truely offer what they claim to, they would be real competition to BT. As it stands, I am not willing to risk it. If I was going to switch away from BT, it would be to one of the smaller companies with a sound reputation. I had been condsidering Madasafish, but BT have just bought them out, so I'm glad I didn't bother.
 

In answer to Boro Bob regarding leaving a BT contract.  I had just completed my first quarter with B.T's Option 3 when I decided to join TalkTalk. On reading through B.T.literature, it said "you may incur a termination charge", so imagine my astonishment when I rang B.T. and was told that I would be charged £272.00, YES £272.00. Eventually, after many arguments with B.T. senior staff, the charge was 'waived', and I paid just £17.22.  During one of my conversations, often heated, with B.T. Seniors, when I made the point that their literature did not specify an amount, he told me that I was lucky, that the fact there was no specified amount meant that B.T. could charge me any amount, even £1000... I told him not be so b....ridiculous.  I have now been with TalkTalk for nearly two months, and I have to say that I am perfectly satisfied with the service.  Compared with B.T., their Billing is so simple to understand....I could never make head nor tail of B.T. Bills, even after they were supposed to have improved it and made it simpler.  Perhaps I was the simple one.  

I was interested to read that t.p.andrews had to sit some exams to guarantee his product knowledge before being allowed to sell door to door. I had a Talk Talk door knocker come to my house last week, and he didn't even know what 8MB broadband and unlimited downloads actually meant. I am not just saying that, he admitted it himself.

Needless to say he didn't convince me to switch from BT. I am very happy with my wireless Home Hub so far, though I have only had it a short while.

I have a question for the Talk Talk reps on here. The door knocker I spoke to indicated that I could just switch Broadband provider, and they would take care of everything. I asked him what would happen about the fact that I was only one month into an 18 month contract with BT. Surely there would be a contract buy out charge? He didn't have a clue, so I was wondering if anyone here could enlighten me.

I was also told by my door knocker that all the previous problems experienced by Talk Talk due to the massive demand were now a thing of the past because they have bought AOL and now have so much more capacity. But didn't AOL already have thousands of users, many of them quite vocally unsatisfied? It was an unconvincing arguement, in my opinion.
 

Hi babygirl,

I have just left the comment below about TalkTalk on the MS rating page, the lack of service on the phone is terrible, always 'sort it out in 72 hours' but never happens, although a visit to the shop does get a response. Mention of Otelo SEEMS to have got something moving, hopefully. However my eldest son only got compensation and an apology, when he used Otelo, my youngest looks as though he may be next.

'Cheap and very nasty

Hi, problems occur regularly, ignored mostly, even if you can get an answer on the phone or website, calling at a shop seems more effective. Currently without Voice Mail for almost 8 weeks, despite numerous calls and visit to shop. Wrote last week threatening complaint to Otelo, got phone call today, hopefully will get it sorted, although I wont hold my breath. Had to give ones to some of the Ratings as unable to give zero, pity. Son has got only Broadband or Phone tonight, not both together, good luck to him. John.'

TT done me head in until my line was updated but since then its been mostly sweet appart from some times the Dl speeds range from 1.7mb to 400 kb but you cant argue with the price the most I've paid is £30 pound for a month that with free international calls aswell.My average bill is £25 if i can keep the wife from phoning mobys,anyhow the last problem I had with TT was sorted quickly even tho the guy never sounded like a manc....

"I'm a Talk Talk Door Knocker"

I like verbose Knockers! Is there a collection somewhere that I could feast my eyes on?