kev2006n,
Hi. I'm new to this forum, and unfortunately I can confirm that your mum is definitely not the last person to receive her Icesave compensation from FSCS. My wife might well hold that distinction. She had a variable Cash ISA but due to a cash in transit issue (they had some of her cash sitting unallocated in a holding account at the time of the crash) we could not use the electronic system. We received our paper application forms in November and returned them immediately.
Since then, the only communications we have received from anyone are TWO copies of the ISA Reinstatement Certificate (both for the balance excluding the unallocated amount). No acknowledgement of our application, no updates on progress, no queries about the unallocated amount - nothing.
Letters and e-mails to FSCS are not replied to, phone calls to the customer service team are a waste of time because the staff manning these phones seem to have no system to provide information about the status of claims. Promises to get someone more senior to call back are never followed up. Only by phoning on a weekly basis for the past 2 months and refusing to hang up until someone else comes to the phone did my wife finally managed to get someone to ackowledge that they have indeed received her claim (on 29th November), and that it "is being dealt with". But no-one can tell her what the status of it is - do they agree her balance, have they added the holding cash to the balance, when will they send the cheque??
She is often given some vague comment about her claim being dealt with by another office in Newcastle, and FSCS having to wait for a reply from there. But no-one ever seems to chase a reply. Requests for a contact number or name in Newcastle are denied.
Rant over. I know FSCS was doing a very difficult and unprecedented job, and for the majority of people have done it well, but they do seem to be struggling to complete the job in our case.
So, my question now is - what happens to the tax free status of my wife's cash if she doesn't receive it next week in time to reinvest before 5th April? The only update on the FSCS website since December still says that monies must be reinvested by 5th April to retain tax free status, the Icesave FAQ's seem to have been removed, and my e-mails asking this question are not replied to. Does anyone know the answer?
Regards.