All seems very fair and equitable to me.  After all, the same rule of editing out minor transgressions was applied to me at the time.  The original poster was deliberately looking to cause difficulty by going back in after the fact to re-introduce those elements which contravened the T&C's.

Good afternoon.

Whilst I have little doubt that this post originates from the user previously posting as ty4that, I am nevertheless willing to provide a response.

This thread has been left standing simply because nothing therein contravenes the moneysupermarket Terms of Service, although a warning as regards re-editing of the initial post to restore the publication of personal details had to be given. It has, however, been edited, as is my policy when faced with any post that is largely acceptable, and that represents only a small transgression.

Subsequent posts were removed, as it had been brought to my attention that the user names utilised in making those posts were of one and the same person, thus falling foul of the Terms of Service, in that it is not permitted that a user impersonate another person, real or imaginary.

Not only that, but the posts were disruptive to the flow of the message boards, and failed to aspire to the standards we set in terms of the quality of the atmosphere of the Community; the Community Spirit, if you will. These posts were largely incomprehensible, and seemed to have no bearing upon any actual 'practice' on the part of moneysupermarket.com. The only thing that might have indicated a criticism of practice was the use of the word 'sponsership', but, without proper context, it was impossible to discern what it was, exactly, that was being complained about. Again, the Terms of Service provide for the removal of such posts

Any post that coherently, and specifically, using plain english, raises a question to be answered, will be answered in either this public domain, or via the privacy of email, as the querent wishes. I am more than happy to respond to any perceived criticism.

What I will not tolerate, and I have been lenient up until this point, is a gross disregard for the rules of play that apply to protect all who use this forum, employees of moneysupermarket included.

Henry70s - if you wish to futher explicate the alleged difficulty, in terms that all here might understand, then please feel free to do so. Should you prefer to use email, I would be happy to hear from you. Either way, you may have my assurance that I will respond to you as soon as is reasonably practicable.

As always, anyone who has any queries or other points to raise, is more than welcome to contact me at the email address in my signature.

Kind regards

Community Editor

I have been asked to point out by ty4that that the 'banning' was over a practice of 'MS' that he considered inappropriate. Suffice it to say that the ban was preceeded by the publication of e mails, in exactly the same circumstances as this post, which were deleted and then ty4that was banned whereas this post has stood until now with no threat to it. A substantial inconsistency.

Good Morning RGB (and CatastrophicaToo)

The user name 'absentfriends' is one to which we ascribe the posts of banned members, instead of deleting them all.

CatatsrophicaToo is correct in stating that the first post in this thread constitutes publication of an email sent privately to the user known as ty4that.

Community rules are applied universally, and, where the moderating team would protect the identity of anyone not choosing to disclose it themselves, we have also acted to remove personal details from this thread.

The moderating team are quite happy to consider comments and criticisims, but, as you have stated, we prefer to do so via email, and the Community email address is always provided for your reference.

I trust that the foregoing serves to clarify matters for you, and any other users who may have been confused. Should you have any further queries, please do not hesitate to contact me.

Kind Regards

Community Editor

RGB

The original post in this thread was from Ty, publicising an email from the MS manager and using their name, by the looks of it.   It's been edited and responded to.  Ty has been using all sorts of names in this forum and, it seems, has been asked to play by the rules.

More than that, I don't know, because I've been really poorly, and seem to have missed it, but that's what seems to be the case, anyway.

I'm not sure what you thought was going on, but it looks as if our Community Manager was doing this in an email, now public because Ty made it so.  Have a look at the MS photos thread, and you'll see that Ty is admitting to various member names, including this one, it seems....

Off back to bed now!

 

Cat
 

With respect to all concerned, you have named "Ty4that" in your replies enforcing the Terms of Service, which I don't think should be posted on a public board. A message asking them to contact you via e-mail would be a more appropriate form of action for whatever it is that's gone on here.  Several posts on the same subject without Ty4that being able to have a say in the matter, is bullying and if I were a new member reading this thread, I would be more put off by the melodramatics from the Community rather than the member.

Ty4that has 'the potential to be a valued and respected member'. Well, with the 'vibrant banter' that he or she has provided (albeit in a different, strange language at times [lol]), in addition to the help provided; I would certainly hope this is more than just a potential to be fair.

I used to be a Host for a popular ISP, which included the removal and editing of posts. Under no circumstances would I go out of my way to publically embarass another member regardless of their motivations for an unacceptable post.

A bit more tact and less of an automatous authoritive response would make the medicene go down like calpol... as opposed to cod liver oil (if you get my metaphor!?)

 

If I have cause to edit this thread a further time, it will be removed.

The publication of my name in full is unnecessary, and breaches the Terms of Service in respect of the posting of personal details by anyone other than the person to whom those details refer.

Anyone wishing to communicate with me in email will receive a duly signed correspondence in return, but the posting of those personal details is inappropriate here and will be removed.

Kind Regards

Community Editor

Good afternoon ty4that and Dave.

Whilst I am surprised at your actions in posting this, ty4that, I do not have any objection, per se, to my wish to reason with you being made public.

I am quite happy to stand by what I have said to you. Should you wish to discuss the matter further, however, I would suggest that email is the more appropriate method.

Speaking more generally, I would add that the moneysupermarket forums have become, much to my satisfaction, a vibrant and lively Community. Humour plays a significant part here, and I have my own variety thereof. But this is also a place where people have come to seek urgent advice and support on financial matters, which can be some of the most worrisome that any person may face. I do therefore draw a line between posts that are entertaining, and those that simply disrupt the main purpose of the Community.

I would ask that all members bear in mind that the experts, who seek to offer advice and support, are extremely busy people, who often respond to posts, as do I, in their own time, and outside of the working hours for which they are paid. It can be most discouraging to them, when, in seeking to uphold our promise to offer an expert response, as quickly as possible, they find themselves trying to respond to posts that they are unable even to interpret, let alone comprehend.

Anyone requiring any clarification on any aspect of the Community is, of course, at liberty to contact me by email at any time:

Community @ moneysupermarket.com

Kind Regards

Community Editor

 I thought long and hard as to whether a private individual (ie me) should respond to this. I balanced the idea of not posting, so that this thread dropped off the hot topics list as soon as possible with the fact that if I have a comment on a thread I feel it worthwhile giving it.  As I am posting, it is obvious which won.

All I want to say is that the email from the manager shows that they appreciates much of your contribution (as we all do), but also has to consider other members who have emailed with concerns.  It is a fine line to walk keeping so many disparate people happy, and I believe by and large we dont see a lot of problems here thanks to a) the quality of the people who have become regulars here (yourself included) and b) the work that goes on behind the scenes which we dont see.

I further believe, that by posting what the CDM was trying to do privately and with no embaressment to anyone, you may have caused unneccessary upset & strife - I certainly dont like having to write this kind of post. 

From : Sent : 13 June 2007 12:40:26To : Subject : Forum Etiquette||/>|Inbox

Hi.

Your posts as ty4that have been very entertaining at times, but I must now ask you to desist in your current behaviour.  Some lighthearted banter is appreciated in the forums, but the placing of silly posts in the Ask the Expert areas, such as that which you have recently posted, is causing disruption and, judging by emails that I have received, is also putting other members off contributing.

It would be a great shame if I had to delete your membership.  I have seen that you can be helpful and thought provoking in your responses, and I certainly have no objection to a certain amount of humour and banter.

Please reconsider your contribution to these forums.  You have the potential to be a valued and respected member.

Kind Regards

Community Development Manager

Edited in line with Terms of Service
Community Editor