Q: I am using a Maestro card but asks for issue number

A: If no Issue number available on card enter 0 where indicated

Q: I am using Netscape (navigator or communicator) browser but get error message when attempting to access the Netbanx page stating referrer must come from the merchants’ website (705).

A: This is a known Netscape browser issue when attempting to access the Nexbanx secure server Mozilla Firefox or IE, Safari, etc is fine to use.

Q: I am chasing a Breakdown Insurance application; I have a transaction ref number?

A: Please contact Customer Services at Customerapps@Moneysupermarket.com with the below information:

1) The full name and title of the person who made the application – the “proposer”.

2) The date the application was made.

3) Which Provider you made the application with.

4) Your postcode

5) The Netbanx transaction number

Q: I got a Blank screen after clicking on the transmit button?

A: Please check if an email confirmation is received, please check card issuer if payment been made.

Q: My card is not being accepted Netbanx keeps advising my credit card is ‘deemed invalid?’

A: Please check if the card has been used on the web before, if not contact card issuer to set-up this service. Check that there is no spaces in card number, check that domain not blocked by Netbanx (NHS for example), check firewalls not allowing security protocols to be checked against payment card.

Q: Won’t accept start or Expiry date?

A: Check System clock the user is accessing on is displaying the correct date advised to adjust accordingly in (Windows OS) Start > Settings > Control Panel > Date/Time

Q Blank screen before Netbanx page loads?

A: Check is popup blockers, Spyware or firewall software set at a high level of security (normal work PC users have this problem through their LAN)