I first signed up with them on the 25th and I was told by their customer service that I would be connected on the day the engineer come as I was getting a new phone number! So, at my surprise I got a new phone number but no connection, when I phone them they said it will take up to6 week to get connected, that was one their first lies!!
I signed up for a monthly package at £19.90 (Including £6.99 monthly Fast broadband,uk evening& weekd end calls) +
(£11.49 for Line rental) + £2.50 something like that for International Booster, so all together my monthly bill should cost me £19.90.
So, after signing up, I went away, and the direct debit wastaken from my friend bank account. After a while she said how funny but they overcharging you, and I cannot understand the bills as they were breaking up the bills.
I just got back from abroad, and I saw my online bills, this Month they are charging me £42.00 I went mad and so upset so I phoned them up , I cannot believe what they said, they said I was charged for Broadband £15.00, and from the beginning I was paying it but bills were broke up, now we are making it one bills( Total £42.00).
I am about to send them a Complaint recorded letter!!!!As they breached their agreement which was £19.90 form the very beginning!!
I want the right person to get the letter, to whom should I write please??
I am so weary, it has been going on for months and I did not know until my return back home!!!
Please any help would be more than welcome?