Twee:

... I agree ... get shot of BAD RUBBISH as quickly as possible...

Yes, as well as my practical approach I was also guided by that. Therefore I didn't do much research but quickly now this is easily turned up, but as you say what T&Cs apply from 8 years ago...?

"12.4 You may end your contract with us for the Services at anytime if:

12.4.1 you move to a new address to which we cannot provide the Services. In such case you must contact us in advance by telephone (please see condition 13 "Contacting us") and produce written proof of your new address; "

Of course I can see an obvious dispute, is a non-LLU service the same as an LLU service? Whatever, that would be a better dispute than "they charged me £32". Not entirely sure what that is for after 8 years service. Perhaps a rolled over "deal" that the customer would have been "benefiting" from during the currency of the "deal".

Whilst I agree with Jalexa - get shot of BAD RUBBISH as quickly as possible - I tend to agree with the O.P too - as a matter of principle - why should you have to pay a cancellation charge - if you have been a loyal customer for 8 years (I hadn't realised that TT had been in existance (in it's own right / as an ISP for so long) - but I would be tempted to bring in the regulators to get a ruling on this (http://www.ofcom.org.uk/) - Talk Talk are already in their bad books for misselling so - it's up to you........

annfaml:

Pay the £32 and move on.

That won't be the biggest cost you face moving. By being a "new customer" in your new area you will be eligible for introductory deals not available to customers of 8 years standing. The cost (or value) of an "anytime" calls package is about £5/month.

Hi have just spent another 20 minutes arguing with Talktalk customer services about this, hoping someone will have some ideas.

I am moving from Dorset to Devon and wanted to take my phone and broadband package from Talktalk with me. I have been a customer for 8 years and have had a Talk 3 call package with free broadband.

Phoned the moving line and asked to move services over to Devon. They said they couldn't offer me free broadband as the exchange down there is BT only. I'd have to pay £15.99 a month, fair enough it's a rural community didn't mind paying that. Then they said that because I would have to have a new phone number that I would have to start a new contract with them. OK so far. Then the bombshell, I could no longer have my Talk 3 package as that finished in 2007. Sounds fair, until they went on to say that they could offer me Talk Essentials. Talk Essentials is only free evening and weekend calls, Talk 3 is anytime free calls.

I would be paying not only more for my broadband but also more for my phone calls with less benefits and service! I said no thank you and is that any way to treat a loyal customer and they said goodbye. My phone was disconnected on Sat 4th. Then my final bill pops up online and features a £32.00 contract cancellation fee as my contract apparantely runs until October.

Customer services say that they offered me a fair alternative service and that if I had got the next tenant of our old property to take over the service then I could have avoided the fee. My old house is empty and will be for the next month! I totally object to paying this fee as they couldn't provide the service I have been getting at the old property at the new house. Why would I agree to staying with them but paying twice as much for half the service!!

They are demanding their contract cancellation fee and I totally disagree with it.

Help please