just to update this post its getting close to 3 years now since the bump and guess what absolutley nothing

living proof folks gateway insurance are worse than rubbish at dealing with claims

and dont forget to ask when you take out insurance ask no demand to your broker that you dont want these cowboys as your insurer..

my first ever email from gateway i might frame it lol

just got a email from gateway for some reason it wont let me copy and paste it heres what it says though

i refer to your recent email dated 6th sept im sorry you feel you have cause cause for complaint.gateway strives to achive the highest possible standard of customer care.. i am dissapointed we havent met your expectations on this occasion please rest assured i am arranging for a full investigation to take place.....

heheheheeeee oooh dear you couldnt write this story there arranging an investigation lol..customer care they dont know the meaning of it remember folks ..dont buy rubbish insurance from swintons gateway there useless

Make them work for the cost of your SAR and request every piece of information they have on you...

hahaaaaaahhhahahaa

Your SAR obviously appears to have prompted them to do something. You could just ask for a little more information about exactly what they are going to pursue the matter, before you withdraw the SAR.

at last somebody who is going to give the useless people a well deserved kick up the ass..this is a reply i recieved today about my subject access request..

I refer to your recent emails requesting your data from Gateway Insurance following on from your claim dated 17^th August 2008.

Firstly, please accept my apologies for not getting back to you earlier. We have been carrying out some investigations on your file. I can confirm we are continuing to attempt to recover our outlay on this claim and have appointed Solicitors Proddow Mackay to act on our behalf. Please allow me to assure you that we are continuing to deal with this claim on your behalf and we have requested for you to be updated during the course of the recovery process.

I would be grateful if you could confirm by return if you still require the data held regarding this claim. If this is the case we would need to contact you to confirm the information you require and therefore I would appreciate if you could advise me of the best contact number for us to be able to do this with you. Should I not hear from your I will presume you are satisfied that our investigations are ongoing.

Yours sincerely

Gillian White

Customer Care Advisor

WNS Assistance

Assistance House

Hercules Business Park

Bird Hall Lane

Cheadle

SK3 0UX

another month and nothing im not even going to bother phoning them again..im just going to keep updating on here..untill they decide to let me know what is going on ..that way people you can see how useless they really are..remember the swintons gateway challenge is still on i challenge you to find a more useless insurance company ...

remember folks even experto wont deal with the useless people even though these tick tuckers thinks he still does people dont waste your time and money getting insured by cowboys like these pay a little extra ..

happy anniversary to the useless people at swintons gateway ..2 years today since the bump below is a list off all the things you have done for me..

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sent email to them on there website through there email us button ..asking for a subject access request from gateway insurance no reply as yet

Suggest that you contact MMA Head office.

CEO and Managing Director: Garry Fearn

Claims Director: Bob Perry

MMA Insurance plc
2 Norman Place
Reading
Berkshire
RG1 8DA

By telephone on:
Telephone: 0844 902 1000

well folks the useless people at swintons gateway ..dont know there a**e from there elbow nothing new there then ..

just come off the phone to experto ..who told me i need to get back in touch with the useless people as they dont deal with gateway anymore...i wonder why....so more lies and wasting my time ..any suggestions .i phone gateway they say they cant help ring experto ...i phone experto they say they dont deal with gateway so whos dealing with it now ...

oooh dear people dont waste your hard earned money on these wasters ....

well folks just this second got off the phone to the ever impressive swintons/gateway

heres how the conversation went i think they must be reading this .its as if they knew the call was coming

never asked me for policy number claim number or name...

phoned them got through to them straight to hold and music

the woman asked can she help

i tell her i am asking for a subject to access request on all data on our claim she says she will have to speak to her manager

..hold 2 ......rubbish music by the way.. mind you its like there company

she comes back says you have to put it in writing

i ask her why in this age of technology with internet and phones do i have to put it in writing ..

im only asking you to send data on my claim its not rocket sience im after

its company policy she says...

i ask who do i send the written request too ...mma head office she replies

i ask can you give me the full address as i cant just write that on a envolope ...i dont know you just cant get the staff these days ...were do they get them from..eventually i get the full address ..now there was no mention of any costs from them....

anyway whilst the iron was hot i asked if there was any more news on our claim ..she replied its been passed to experto how did she know this remember i never give her any details at the start off the call...

so i ask her is that the people you passed me too nearly 1 year ago who has never been in touch i ask for expertos number and bingo .i got it i said thank you the monster on the other end put the phone down without saying ok thanks or anything else you require it was like get rid of him quick ... .. tried belling experto it rings and no answer so tommorrow im spending all day none stop phoning untill someone picks up the phone ..will update you tommorrow

remember folks the challenge still goes on to find a insurance company as rubbish and useless as swintons gateway

huckster i think i will bell them tommorrow just to ask for a subject access request, to see what Experto gateway and swinton have been doing for me ...dont hold your breath folks lets see how many times im passed about and put on hold tommorrow ..the bets are back on