I would like to make a few points on your comments and your application.
"I applied for a loan in my own name" - You can and should only ever apply for a loan in your own name.
No payment was taken until we found you at least one lender willing to lend you money. We found at least two financial solutions for you.
1. We found you a lender willing to give you a £5000 cash loan.
2. We arranged a debt consolidation plan to pay the full £7500 off in full and put all your debts into one single payment.
You also say you logged onto our site to view your results. You can not do this on our website, are you sure this was not another site you have also applied for a loan through?
We did not supply you with a payday loan. As you applied for £7500 you were not placed with our payday lenders, our system automatically eliminated you from them.
As for the rest of your post, we took payment once our lenders told our system that you were in FACT accepted in full. If this was not the case then we would not take the fee. It is not worth our time or aggravation to do otherwise. If the fee was taken the same day or next, that would mean you were quickly accepted by a lender. This varies depending on how busy the lenders are and your personal circumstances.
I would like to add that we help many people find a suitable financial solution every week and we also have many happy customers.
We are sorry to hear that you are unhappy with our service and if you wish to speak further about your loan request then please do not hesitate to contact customer services via our website or telephone.
Jonathan - Customer Services
The Finance Facility