I have tried to get my money back from this company but i couldn't so i have now decided to report them to WATCHDOG and i would appericate if you all could do the same as there are other sites where i see that this company are ripping other people off as well.Thanks

Jaygirl - You are not doing anything underhand at all by reporting this shower.!

On the contrary : you're doing the general public a great service by highlighting the despicabale operation of this so called organisation, by hopefully getting them closed down sooner, so they cannot continue ripping off people who can ill afford to be robbed.

Even if you could afford to be ripped off, why should they be allowed on principle to get away with it.?

Hi Folks

Please do follow through on reporting this company to Watchdog because then they can build up a portfolio of complaints and have something to investigate. It is very simple to make the complaint - just go on to the Watchdog website and fill in the complaints form.

Somehow it makes you feel as if you are doing something underhanded by reporting it but at the end of the day we don't know how many other people this is happening to and if we can save someone else from this hassle then it is worth it. No-one can afford to be ripped off in the current climate.

Good Luck

Jaygirl

Hi,

This company is a rip off ,anybody joins this company should be careful ,they charge £99.00 for membership for 12 months but the advise you of nothing,as they took my money and rang me and told me due to my circumstance i cannot get any grant , but only told me after taking my money.they should be reported to watchdog.

Hitesh

I too have been conned by this group - and am still waiting for the call back!!! I have contacted my bank and they are going to claim the money back for me.

sue

Hi Michelle

I have had a result. First, I rang my bank and they cancelled my card (which wasn't really convenient) but they said that they would follow up the payment. I then contacted grantsupportline.com and told them I would contact Watchdog if I didn't receive my money back. I did contact Watchdog and a consumer helpline (which couldn't help me because of my geographical area). Within about two days, I noticed that the money had been fully refunded back into my account.

Now, whether or not that was a result of all the actions or just one, I'm none the wiser, but it got the job done anyway and the best thing is that they don't ever have access to my account again.

The key is now that Watchdog have been informed and if this company is above board which I very much doubt, then they will not have anything to hide if they are investigated.

I just think it's ridiculous that companies take money off vulnerable people and don't deliver the work these days. The worst thing is that they get away with it.

I hope your daughter gets her money back. I think the best idea is not to hang around in the hope that she'll get a response because I certainly didn't in all that time.

Best of Luck

Jaygirl

Hi, this has also happened to my daughter

we have contacted them through the site and by phone 4 times they have said they will send email to cancel and then we hear nothing

I am trying once more today then I will be reporting them to trading standards and watchdog

Hi Conmankiller

I'll take all the steps you have recommended. Thanks very much for your help - much appreciated.

Jaygirl

Hi Jaygirl - Report this matter to your local trading standards department (Consumer direct), no promises on any action to a single complaint. However, if they have duped other unsuspecting individuals (which is likely) your complaint may add some fuel to the fire... and could be the deciding factor that makes them step in to investigate this firm(s) operation.??

Also importantly.... write to this firm by (recorded delivery) as well as sending a email and making a timed and dated telephone call to cancel. This way you at least have some proof that you have requested cancellation, should your bank possibly continue to make further future payments without your authorisation.!

It would be beneficial to inform your bank of your concerns and also make them seperately aware that everything has been cancelled correctly. !

Hi Conmankiller

You're right. It was pretty stupid of me. Somehow you don't believe that people are trying to rip you off until it happens and then you get that awful feeling.

Thank for the advice. I'll cancel it straight away. Believe it or not but that was the second time that week I got ripped off. I must have been walking around with 'plonker' on my head.

Surely there must be some way that con merchants like this can get caught? Once something like this happens, I feel as if I have a public duty to stop them in their tracks. What do you reckon?

Jaygirl

We can give totally impartial advice as The Grant Supportline is not affiliated with any government department/services

What gave you the impression this was a Government helpline, when the above quote is displayed at the top of their home page.?

.......................................................

I believe your association with this company should have ended and not have proceeded any further when they requested your card details.!

You need to carefully read the bullet number 8 in their terms and conditions copy below, which incidentally are identical to the terms and conditions displayed on the ihelpline.com site.......you need to pay urgent attention to this clause...it gives them the entitlement to keep making continuous membership deductions until you cancel. Cancel straight away.!

Cancellation 8.

Our contracts are for subscription periods of thirty days or twelve months and are renewed automatically by us unless you cancel your agreement before the renewal date. You can cancel your agreement at any time but it will take not less than twenty four hours to process your request for cancellation. You will not be entitled to any refund for any part of an 'unused' subscription. If you are offered free support for example for the first month but then decide to cancel your subscription your support will be cancelled immediately. If however you subscribe for our service for thirty days and then cancel before the end of the thirty days you will receive our support for the remainder of the thirty day period.

Hi

I was looking for assistance for professional study and contacted what I thought was a government helpline. I rang them and received a callback immediately by a very quick and efficient operator. He explained that he would need to take the sum of £14.99 to the I HELPLINE LTD-DOM. This was on 20 October 2009. He said that I would receive an email directly from him asking for more information regarding the grant and was composing it as he was talking to me on the phone. I kept saying I wasn't getting anything and he said he would get it through to me as soon as I went off the phone. He also said that as soon as I filled in the form I would receive a callback from a grant rep. Nothing came through so I emailed him just in case he got my email address wrong. He emailed me back (in capital letters) the following:

SORRY THEY HAVENT BEEN INTOUCH THEY SHOULD BE SOON

His details are:

mike.wyatt AT thehelpline.com

I emailed them asking for a reply on 2 November and today I have threatened them with Watchdog if I don't get a response by next week.

Has anyone at moneysupermarket.com ever heard of this company. I am getting the feeling that I've been had! What do you think?

J Forsythe