Am pleased that you are having contact with UK Ombudsman. WTFry told me that I would have no case as my initial investment was in Singapore. However, the advice was based on my retirement to UK which I did after 8 months of my investment. I had to complete a new "risk assessment" form on my return and then had 6 monthly reviews of my investments until I terminated my arrangement with WTF.
In view of your comments, I am considering re-opening my compaint against WTF as investment is now moreorless worthless with apparent over valuation of property.
May I ask when you took out investment in Singapore and did UK Ombudsman not reject your case as initial investment was in Singapore?
Thanks for your advice