Because of the delay in getting you a phone they should re emburse you part of your line rental as they have not fulfilled the contract, for future reference if a phone develops the same fault more than three times then your entitled to exchange. the quickest and best approach deal with the manufacturer as well as the contract provider.

Chris

well as its an online only contract my contract is online - i have searched for it and couldn't find it - i asked their advice and their response was "oh i cant find the exact link you'll have to look for it" - how helpful.

Does anyone know the rights... Yes you do. Look at all your paperwork or online information and it will tell you. The key is the full terms and conditions of your company. You have to agree them before you can enter into a contract with them. Find out exactly where you stand. If you don't have a leg to stand on despite their allegedly unreasonable behaviour over the handset accept that - knowing where you stand and accepting it is of GREAT VALUE. THEN start your REASONABLE and POLITE campaign to get justice. Go up the food chain. Say start with an e mail to customer service, two days later they haven't answered send it again saying in the subject - NO REPLY. Then if you don't know, find out the name of the ceo and if you have to 'write' do a concise letter of complaint stating exactly what you want and leaving the matter of compensation open - remember a perfectly laid out letter with exactly the right name and address on it on good quality paper impresses and can intimidate. Send it by RD post. Keep copies of everything, make dated notes on any phone calls, send texts if you can - they're date stamped. Get on to Ofcom - they'll speak to you on the phone and may be able to point you in another direction. Put search terms into Google that make sense. BE TENACIOUS and let them know it. And finally no matter how furious you are if your position is weak be sweetness and light. Your objective is a phone that works and maybe some compensation. Good luck. My guess is you'll get what you want if handle things right.

If you were sold the contract with the promise of a handset then the handset is part of the sales contract and is pertinent to the sale.

If they do not provide the handset that was a part of the contract then they are clearly in breach and you should have the right to either cancel the contract or at the very least to get a working handset from them in accordance with the conditions and terms of sale.

Do you think the above problem I mentioned constitutes breach of contract? o2 said that they weren't obliged to provide me with a phone - its merely like a perk

If the terms and conditions of the contract are not being honoured by either one of the parties, you can write to them explaining what the breach of contract is and then demand your money back and the contract termination. If you have any doubts, go and seek the advice of your local CAB who will be very pleased to assist.

Hi
Does anyone know the rights of pulling out of contracts. I have had my new one for 2 months (its an 18 months contract) I have had numerous replacements of the phone and now wish to change handset which the company have said is fine but everytime I try to order one its out of stock and they dont tell me until i see its not delivered and then another one i went to order had a special offer with it (it was the only reason i changed my mind) and i tried to order it to come on a certain day and they said id have to call back the next day and low and behold the offer was then off and they refuse to do anything about it. They now want me to wait 3 weeks for a new phone as its out of stock (but yet the shop for "new" customers has stock in - seems they care more about getting new people).

Am just totally p*ssed off with them and dont wish to let them have another penny of my money for their sh*t service.

Can anyone help?

Nikki