Hi There,

A friend of mine is on Three and she lives out in the country, basically whenever she's at home she barely gets any signal at all, so often texts will never arrive or only arrive in parts, and calls will fail to connect.

Is there anyway to get out of the contract for those reasons? I'm guessing it's a no but i thought i'd ask. she has 12 months left to roll on the contract & i think the thought of having these issues for a whole year isn't appealing to her!

Thanks for any help! :)

If the contract started recently and if it was taken out over the phone or over the internet rather than in a shop, it will be covered by the distance selling regulations and it may be cancelled without penalty within a certain period (often 7 days) of it starting. Other than that, the contract can be cancelled if the other party (= Three) are failing to fulfil their side of the deal after you've given them a chance to put any problems right.

The first step should be to contact three in writing explaining the situation and stating that you wish to cancel.

You should contact your service operator and dealer.this is not the perfect reason but I think they should understand your brobler and resolve it.

A good way to get out of it is to write to the executive complaints team, they have the power to end the contracts. I had a phone when 3 first came out and one side of the room it was fine the other it didnt work, they did end the contract for me.

Hi

I am interested to know how to get out of a contract.
Well my daughter actually. She has just received some appalling service from P4U which involved them selling faulty phones and promising to cancel a contract after the 14 day cooling off period.
Obviously they denied making such a promise and ended up making my daughter cry phoning me to let me know
what happened. I am disgusted the way they have treated my daughter and concerned P4U are selling faulty phones.

Can you help and advise how I might get this contract cancelled.

Thanks

Asa1

Asa1:Hi Can you help and advise how I might get this contract cancelled.

First step is to write saying that you are not satisfied, that you wish to end the contract unless matters improve and explain why. If you do not get a suitable response within a month, you write again saying that, unless things are put right within 30 days, you will consider them not to have fulfilled their side of the contract and you will be stopping payments. If things are still not put right, you can stop the payments and write another letter saying that you have done this and why you have done this, mentioning the other letters. You should keep copies of all letters as well as proofs of posting (preferably by recorded delivery if the sum involved justifies it).

The phone company is likely to say that you are not allowed to stop payments but there are two sides to every contract. If you do go down this route, you must be prepared for the phone company to take the matter to court where you can produce copies of the letters and ask the magistrate to decide who is in the right. The phone company could also pass the matter to a debt collector to whom you could simply give copies of the correspondence saying that the sum is in dispute.