janway:

i am on a spreading warmth tariff with npower

In that case my advice to use a comparison website doesn't apply. My apologies. Social tariffs don't feature because they are not universally available. The Scottish Power social tariff is called Fresh Start.

I'm not sure whether you made the Scottish Power sales agent aware that you were currently on a social tariff. I'm sure it's a very serious issue for a sales adviser not to deal with that issue sensitively. Hopefully that will come out in your complaint (assuming you made Scottish Power aware of that fact).

As to which tariff is best, that's very difficult to say. Social tariffs are not necessarily intrinsically cheaper but offer comparable prices regardless of payment method and other benefits.

i am on a spreading warmth tariff with npower which is low income he worked out all the details and i was £45 better off without my annual discount.not sure about scottish power the info he gave me and the leaflet don,t correspond can,t tell you why i agreed over the phone i did use moneysupermarket last time this is only the second time i have had to deal with this after my husband died your comments

janway:

i had a call from scottish power last mnth he told me they would be cheaper than my supplier npower turns out they weren,t

How do you know that? Did NPower tell you? If so have you verified their claim?

What NPower tariff are you on and what Scottish Power tariff are you switching to? What is your annual consumption? If you think you have been mis-sold you are doing the right thing to complain. See out the process.

Next time use a Consumer Focus accredited comparison website.

i had a call from scottish power last mnth he told me they would be cheaper than my supplier npower turns out they weren,t they want a cancellation fee of £50 they have not started supplying me until 29th may they are checking the phone call if i was mis-sold they will contact me in 5-7working days is there anything else i can do when i asked the person if he could phone the next day he said he was going on holiday i know i should have waited but is there any advice